Practice Assistant (Part-Time)
Geode Health is a rapidly growing, national provider of outpatient mental health services. Our mission is to “Transform mental health by making it more accessible, affordable and effective.” We are looking for a passionate Practice Assistant motivated by joining a quickly growing organization and excited to help improve the care experience for patients and providers.
About the role
The Practice Assistant is a multi-skilled worker who assumes a wide range of clinical and administrative roles within the physician office setting, serving as a key team player when interacting and communicating with patients and/or clinical staff in the ambulatory care environment. This is a part-time float role with Tuesday's and Thursday's required, floating between our Buffalo Grove, Algonquin, Libertyville, Skokie, and St. Charles offices.
Responsibilities
- Support providers with the delivery of high-quality health care to ambulatory patients in a fast-paced, fluid environment
- Create a friendly and stress-free experience for clients through exceptional customer service and professional conduct
- Greet and check clients in and out at each visit
- Collect co-pay/co-insurance and private pay client payments
- Contact insurance to verify eligibility and coverage, and provide accurate benefit quotes to clients
- Handle incoming and outgoing calls, and assist prospective clients by answering questions about our practice
- Record vital signs, such as weight, height, temperature, pulse, urinalysis, and respiration rate
- Schedule client appointments via screening questions to best match a therapist to meet their needs
- Provide paperwork to clients for completion, including office policies and required documents for signature
- Prepare, update, and maintain accurate client profiles utilizing the EMR system
- Maintain client HIPAA rights and other protections of confidentiality and privacy
- Submit records to inquiring parties with documentation of proper release forms
- Ensure prompt, accurate, and efficient handling of documents for filing and scanning
- Copy, scan, fax, and email information as required
- Assist with communication between clients and providers
- Maintain understanding of policies and procedures
- Maintain a safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations
- Knowledge of emergency procedures and assist in crisis situations
- Perform other duties and responsibilities as requested by providers, therapists, and office manager
Qualifications
- At least one year of experience working in a medical office and/or mental health (preferred)
- Experience working with patients who are suffering from anxiety and depression (preferred)
- Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting (preferred)
- Excellent communication skills and ability to work well with a team
- Excellent computer skills
- Associates or bachelor’s degree (preferred)
- Some experience in healthcare settings (preferred)
- Knowledge of working in a clinical setting (preferred)
Ideal Candidate Profile
- Passionate about our mission and inspiring others
- Self-starter who takes ownership of decisions and tackles tasks of all sizes
- Contributes to collective effort both within and beyond their scope as needed
- Creative and strategic thinker
- Lifelong learner who values giving and receiving feedback to improve
- Organized and process-oriented
Benefits
- Competitive compensation
- Flexible schedule
- In-person and virtual patient visits
- Comprehensive administrative support (front office, accounting, finance, payroll, HR, etc.)
- Professional development opportunities
- Clinical community, support, and leadership
- Medical, dental, and vision benefits
- Life insurance
- Short and long-term disability
- Paid vacation and holidays
- Matching 401k plan
- State-of-the-art technology
Pay
Estimated hourly pay range: $20.00 - $23.00
Schedule
Part-time float role with Tuesday's and Thursday's required.