Practice Assistant II - Front Desk - Wellesley, MA

Job Summary

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Essential Responsibilities

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
• Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system.
• Collects co-payments following standards for co-payment processing.
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
• Obtains and enters referrals.
• Maintains a positive and efficient flow of patients and visitors entering and leaving the practice.
• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
• Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.
• Level II responsibilities include: Facilitate billing functions. Research and follow through on a wide variety of information requests. May act as a group leader in absence of Manager. Act as a department resource to others for information and training. Facilitate problem solving, providing appropriate direction. May participate in small projects under the direction of Manager or designee.

Required Qualifications

• A high school diploma or GED is required.
• A certificate in Medical Administrative Assistant is preferred.
• One to three years of related work experience is required.
• Experience with computer systems is required, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications

• One to three years of experience in a healthcare or service/hospitality environment.

Competencies

• Written Communications: Ability to read and write in English to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
• Oral Communications: Ability to understand spoken English to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
• Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge is not required.
• Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

Pay Range

$21.00 – $28.26