Practice Assistant II - Front Desk

Job Summary

Front Desk Skills:

• Professional and compassionate patient interaction
• Excellent communication skills (in person and by phone)
• Strong customer service mindset
• Ability to remain calm when dealing with anxious or upset patients
• Multitasking in a busy clinical environment
• Scheduling appointments accurately
• Insurance verification and understanding of referrals/authorizations
• Check-in and check-out processes
• Collecting copays and updating demographics
• Maintaining patient confidentiality (HIPAA compliance)
• Chart Preparation Skills:
• Reviewing upcoming schedules in advance
• Ensuring all imaging (MRI, CT, X-ray) is available before appointments
• Obtaining outside medical records
• Reviewing referrals and ensuring required documentation is complete
• Identifying missing information and following up with patients or referring offices
• Uploading and organizing records in Epic
• Understanding basic medical terminology
• Ability to recognize neurosurgical diagnoses and procedures
• Strong attention to detail and accuracy

Qualifications

• High School Diploma or Equivalent required
• Experience office experience 2-3 years required
• EPIC Experience Preferred

Department

Neurology

Schedule

Monday - Friday | 8:00am-4:00pm | Onsite

Benefits

• Medical
• Dental
• Vision
• 403b retirement plan
• tuition reimbursement
• discounted MBTA pass & more!

Remote Type

Onsite

Work Location

851 Main Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.