Practice Assistant II - Call Center

About the role

The Ambulatory Practice Assistant II Call Center is responsible for greeting and welcoming customers, verifying appointment details, updating databases, scheduling appointments, and handling administrative tasks.

Responsibilities

• Verifies appointments and reviews registration and fiscal database information.
• Updates on-line information as needed and issues encounter/billing forms.
• Answers incoming calls in a timely manner, adhering to service standards.
• Manages calls, either directly addressing routine matters or referring to appropriate parties.
• Maintains provider clinical appointment schedules and adjusts them as needed.
• Schedules patients for appointments and coordinates site-specific inquiries.
• Greets patients, prepares them for visits, and completes administrative tasks.
• Covers for the outpatient clinic front desk, performing check-in and check-out functions.
• Completes prior authorizations as required.

Requirements

• High School Diploma or Equivalent
• 2-3 years of office experience

Qualifications

• Proficiency with Office Suite
• Knowledge of office operations and procedures
• Ability to communicate effectively in writing and verbally
• Understanding of work-related documents and corresponding communication styles
• Good time management and organizational skills

Skills

• Phone system proficiency
• Problem-solving ability for routine issues

Benefits

At Mass General Brigham, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses as applicable, along with recognition programs designed to celebrate contributions and support professional growth.

Pay

$17.71 - $24.94/Hourly Grade 3

Schedule

Day (United States of America)