Practice Assistant II

About the role

Join the Mass General Brigham Cancer Institute (MGBCI) as a Practice Assistant II in our Infusion Unit at Mass General Hospital! This Position Offers a Unique Full-time Schedule Friday: 12:00 PM - 8:30 PM Saturday & Sunday: 8:00 AM – 6:30 PM Monday: 7:00 AM – 5:30 PM

Essential Functions

• Greet and assist patients at the front desk.
• Performs tasks that are related to patient visits including scheduling, check-in, check-out duties.
• Makes patient appointments and maintains appointment records.
• Answers telephones, assists callers with routine inquiries, and schedules appointments.
• Processes patient billing forms and scans documents to patient medical record/EPIC.
• Calls for patient medical records and laboratory test results.
• Opens and distributes unit mail or faxes.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

• High School Diploma or Equivalent required.

Additional Job Details (if Applicable)

• Remote Type: Onsite
• Work Location: 55 Fruit Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.