Practice and Physician Outreach Manager

Mission

To build exceptional teams, create extraordinary client experiences, and develop strong community partnerships that expand access to high-quality autism services while supporting the continued growth and success of the center.

What You'll Do

• Team Leadership & Culture

  • Build, coach, and develop a high-performing center team through mentorship, accountability, and ongoing professional development.
  • Foster a positive, collaborative, and mission-driven culture that supports employee engagement and retention.
  • Partner with clinical leadership to ensure operational excellence and exceptional service delivery.
  • Lead by example while creating an environment where employees feel valued, supported, and empowered.

• Client Experience

  • Ensure every family receives an outstanding experience from inquiry through ongoing treatment.
  • Support seamless communication between families, clinicians, and operational teams.
  • Maintain a strong focus on client satisfaction and measurable outcomes.
  • Help identify opportunities to improve service delivery and center operations.

• Community and Physician Outreach

  • Develop and maintain relationships with pediatricians, developmental pediatricians, neurologists, psychologists, schools, and community organizations.
  • Serve as a trusted resource on autism services, ABA therapy, and Bierman Autism Centers' programs.
  • Conduct in-person outreach visits, presentations, lunch-and-learns, networking events, and educational sessions.
  • Represent Bierman at healthcare conferences and community events to increase visibility and referral partnerships.
  • Build strategic relationships that strengthen the center's presence within the community.

• Referral Development and Growth

  • Execute targeted outreach strategies to increase referrals and community awareness.
  • Maintain and strengthen referral partnerships while identifying new opportunities for growth.
  • Track referral activity and outreach efforts through CRM systems and reporting tools.
  • Collaborate with intake and clinical teams to ensure smooth referral and onboarding processes.
  • Support continuity of care by maintaining communication with referral partners throughout the client journey.

• Operational Leadership

  • Oversee daily center operations to ensure efficiency, compliance, and exceptional service delivery.
  • Support scheduling, staffing, and operational processes that enable clinical excellence.
  • Ensure health, safety, and regulatory standards are consistently maintained.
  • Partner cross-functionally with clinical, recruiting, and leadership teams to achieve organizational goals.

Success Metrics

• High employee engagement and retention
• Exceptional family satisfaction and client outcomes
• Increased physician and community referral partnerships
• Growth in referral volume and center census
• Strong community visibility and market presence
• Operational excellence and compliance

Requirements

• Bachelor's degree in Healthcare Administration, Business, Marketing, Human Services, Childhood Development, or related field required.
• 3+ years of leadership experience in healthcare, behavioral health, physician relations, operations, or community outreach.
• Demonstrated ability to build strong relationships and influence stakeholders across multiple disciplines.
• Exceptional communication, presentation, and public speaking skills.
• Strong organizational, problem-solving, and project management abilities.
• Comfortable working independently while collaborating across multiple departments.
• Ability to travel locally throughout the assigned market for provider and community outreach.

Preferred Qualifications

• Experience in ABA therapy, autism services, pediatrics, behavioral health, or developmental disabilities.
• Knowledge of healthcare referral development and physician relationship management.
• Experience working with insurance systems, commercial and Medicaid payers, or healthcare operations.
• Existing relationships within the local healthcare and community network are a plus.