Practice Administrator

About the role

The Practice Administrator leads the day-to-day operations of the dental office, creating a positive and efficient environment for both patients and employees. This role ensures operational excellence in line with the Dental Excellence Group's values and growth strategy.

Performance Indicators

• Increase in monthly production and collections
• Reduction in employee turnover
• High patient retention and satisfaction scores
• Control of overhead costs within budget
• New patient acquisition aligned with marketing goals

Responsibilities

• Leadership & Culture: Foster a positive culture aligned with the Dental Excellence Group's purpose and values. Hire, manage, and develop a high-performing, patient-focused team. Support change initiatives and drive team buy-in on company goals.
• Operational & Financial Oversight: Oversee day-to-day office operations, including scheduling, staffing, and resource planning. Drive profitability by managing controllables (labor, supplies, maintenance). Ensure effective billing, collections, insurance claim processes, and financial reporting.
• Patient Experience & Growth: Monitor patient satisfaction and retention. Support marketing campaigns and community outreach to drive new patient growth. Hold the team accountable to scheduling and care protocols.
• Compliance & Administration: Maintain compliance with regulatory and internal policies. Ensure the facility, equipment, and technology are properly maintained. Accurately complete all administrative and reporting tasks.

Core Competencies

• Leadership & Interpersonal Skills: Team-building, emotional intelligence, conflict resolution, likability and communication
• Operational & Business Skills: Financial and administrative acumen, results-driven mindset, organizational skills, resource creation
• Growth & Learning: Coachable and adaptable, committed to excellence, ability to lead change and continuous improvement