Power sports Team Lead- Full Time

About the role

The TMBC Power Sports Sales Lead assists the Marine Group Sales Manager in providing daily direction related to merchandise presentation, inventory control, pricing, sales enhancements, sales team training, coaching, support, and customer service. This role also involves performing selling and customer service activities to help Boat and ATV customers make informed buying decisions.

Responsibilities

• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Engages all customers entering the department in a friendly and timely manner.
• Supports the GSM in achieving sales, gross margin, inventory shrinkage, and payroll goals.
• Provides daily leadership, direction, and motivation to the sales team, including preparation of task lists and follow-up.
• Meets with potential customers to determine their boating or ATV needs and provides information to help them make informed buying decisions.
• Maintains current product knowledge using resources such as product brochures, internet, and training meetings.
• Stays aware of advertised items, current pricing structures, and promotions.
• Ensures all sales consultants remain current on selling skills training, Tracker Way Certification, and yearly re-certification.
• Works cooperatively with the Service Department to ensure seamless customer delivery.
• Maintains confidentiality of all sensitive and personal information.
• Prepares the showroom each morning to ensure proper signage, cleanliness, and presentation of products.
• Generates and manages leads and prospects in the CRM tool, including entering new customers and documenting follow-up activities.
• Assists sales consultants with CRM training and application.
• Resolves customer and team member opportunities with the GSM and HR Manager.
• Assists the GSM with coordination of special events, pricing, UPC integrity, inventory accuracy, display, signing, and online inventory management.
• Assists the GSM in carrying out supervisory responsibilities, including interviewing, training, planning, assigning work, performance evaluation, and addressing complaints.
• Meets and exceeds individual monthly sales goals based on employment status, schedule, and historical sales.
• Assists all sales consultants in the department to meet and exceed individual and company sales goals.

Requirements

• High School Diploma or equivalent.
• 2–3 years of supervisory experience, preferably in a retail or sales environment.

Skills

• Ability to calculate figures such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Effectively present information and respond to questions from managers, team members, customers, and the public.
• Conduct meetings and make presentations to small groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point of sale, inventory management systems, and dealer management systems.
• Strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, team members, and customers.

Physical Requirements

• Regularly: Computer work, sitting.
• Occasionally: Walking, standing, lifting up to 50 lbs.

Pay

Starting pay rate: $19.00 - $21.75 per hour.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.