Power Platform Architect

CapTech is an award-winning consulting firm that collaborates with clients—including Fortune 100 companies, mid-sized enterprises, and government agencies—to achieve transformative results through technology.

About the role

As a Dynamics 365 consultant, you will guide clients through large-scale CRM and ERP transformations, ensuring seamless integration and measurable business value.

Responsibilities

• Craft and execute a detailed implementation roadmap for Dynamics 365, aligning with client objectives and ensuring seamless CRM and ERP integration.
• Conduct in-depth organizational assessments to pinpoint process optimization and automation opportunities through Dynamics 365.
• Advise on optimal team structures needed to robustly support the Dynamics 365 ecosystem.
• Provide hands-on configuration and implementation support across Dynamics 365 modules, from pilot projects to major rollouts.
• Lead the deployment of the Dynamics 365 Customer Service module, including the setup of multiple work centers and external customer self-service features.
• Oversee pilot implementations for HR and Finance modules, customizing them to meet client-specific requirements.
• Foster strong collaboration across client departments to guarantee an integrated and unified Dynamics 365 implementation approach.
• Design and deliver effective training sessions to users at all levels, promoting high platform adoption and competency, and offer ongoing support to maximize Dynamics 365 functionalities.
• Continually assess system performance and lead improvement initiatives to boost functionality, user experience, and business value.

Requirements

• 10+ years of Microsoft Dynamics 365 and Microsoft Power Platform experience.
• Experience utilizing CCaaS or Omnichannel.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Hands-on development experience in Java, Python, or .NET.
• Demonstrated success in leading Microsoft Dynamics 365 implementations, with a robust portfolio of CRM and ERP projects.
• Expert knowledge of Dynamics 365 capabilities, configuration, and integration strategies.
• Strong project management proficiency, capable of guiding cross-functional teams in fast-paced settings.
• Exceptional communication skills, adept at translating technical details for a non-technical audience.

Qualifications

• Microsoft Dynamics 365 certification is strongly preferred.
• Understanding of how MS Dynamics integrates with other enterprise components, such as Salesforce.

Benefits

• Generous PTO, health coverage, disability insurance, and paid family leave.
• Learning & Development programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths.
• Modern Health—a mental health and well-being platform providing 1:1 care, group support sessions, and self-serve resources.
• Carrot Fertility—inclusive fertility and family-forming coverage for all paths to parenthood, including adoption, surrogacy, fertility treatments, pregnancy, and employer-sponsored funds.
• Fringe—a company-paid stipend program for personalized lifestyle benefits, allowing employees to choose from vendors like Netflix, Spotify, and GrubHub, or services like student loan repayment, travel, and fitness.
• Employee Resource Groups—employee-led committees that embrace and incorporate diversity and inclusion into day-to-day operations.
• Philanthropic partnerships—opportunities to engage in pro-bono projects supporting communities.
• 401(k) matching with generous matching and no vesting period.

Pay

Base pay range: $90,000 – $190,000.

Schedule

Flexible work environment; employees must be available to work onsite at client locations or CapTech offices as requested. Remote work allowed when compatible with client and CapTech needs.