Power Generation Technical Service Representative

Major Responsibilities

• Answer inbound calls and respond to emails from Dealer Technicians and answer standard questions over the phone
• Aid Dealer Technicians with remote diagnostic tools
• Follow established diagnostic techniques to troubleshoot installed systems
• Gather and prepare documentation regarding product failure and improvement
• Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically

Minimum Job Requirements

• Associates degree or equivalent experience in relevant technical field

Preferred Qualifications

• Bachelor’s Degree
• Bilingual Spanish Knowledge