Power Equipment Sales Specialist

Responsibilities

• Provide outstanding customer service with a focus on meeting and exceeding sales forecasts in all Power Equipment departments.
• Demonstrate extensive knowledge of power equipment, a strong understanding of the retail financing process, knowledge of competitive product offerings, and have experience with relationship building and closing sales.
• Help potential customers find power equipment products that match their specific applications and needs.
• Ensure that equipment displays, and signage are set correctly and maintained to optimize sales.
• Conduct power equipment demonstrations when necessary.
• Aid customers throughout the retail financing process and ensure all requirements are met prior to the release of the tractor.
• Manage the ordering of many types of Power Equipment for store stock as well as customer special orders.
• Assist with receiving, moving, and displaying power equipment products.
• Conduct pre-delivery-inspection (PDI) processes when receiving and selling any applicable equipment.
• Cook up the delivery of equipment products to customers as needed.
• Maintain Salesforce system with current customer information throughout the whole life cycle of the equipment.
• Maintain accurate tractor inventory in both the store inventory systems and the Salesforce system.
• Cook service and repair of items with the RK mechanics, parts department, and mobile technicians.
• Aid customers and store mechanics with repair documentation in the Salesforce system, including creating cases, creating parts requests, completing work orders, and finalizing the warranty claim process.
• Ensure the safe use and proper maintenance of equipment & tools.
• Cross train other associates within the store to assist power equipment customers.
• Aid in maintaining the cleanliness of the outside of the store, as well as the entire shop work area.
• Use general office equipment regularly, specifically the ability to frequently operate a keyboard to enter in information.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• Possess exceptional customer service skills and a desire to help others.
• Expert knowledge and operational experience with power equipment.
• Results oriented with retail sales experience.
• Excellent interpersonal skills, including the ability to build rapport, listen actively, and communicate effectively with a diverse range of individuals.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Proven track record of successfully adapting to new environments, responsibilities, and activities.
• Ability to work independently without supervision.
• Strong background with using electronic equipment, including tablets, computers, and online applications.
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
• Strong communications (written, oral and interpersonal skills).
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit.