Power Equipment Sales Specialist

Responsibilities

• Provide outstanding customer service with a focus on meeting and exceeding sales forecasts in all Power Equipment departments.
• Demonstrate extensive knowledge of power equipment, a strong understanding of the retail financing process, knowledge of competitive product offerings, and have experience with relationship building and closing sales.
• Focus on product classes including, but not limited to: Tractors, Tractor Attachments & Implements, Zero-Turn and Riding Lawn Mowers, Utility Trailers, UTVs, and all related accessories and parts.
• Help potential customers find power equipment products that match their specific applications and needs.
• Maintain equipment displays and signage to optimize sales.
• Conduct power equipment demonstrations when necessary.
• Aid customers through the retail financing process and ensure all requirements are met prior to the release of the tractor.
• Manage ordering of power equipment for store stock and customer special orders.
• Assist with receiving, moving, and displaying power equipment products.
• Conduct pre-delivery inspections (PDI) processes when receiving and selling any applicable equipment.
• Cook delivery of equipment products to customers as needed.
• Enter and maintain current customer information in Salesforce system throughout the equipment's lifecycle.
• Keep accurate tractor inventory in both store inventory systems and Salesforce system.
• Coordinate service and repair of items with RK mechanics, parts department, and mobile technicians.
• Assist customers and mechanics with repair documentation in Salesforce system, including creating cases, parts requests, work orders, and warranty claim processes.
• Ensure safe use and proper maintenance of equipment and tools.
• Cross-train other associates within the store to assist power equipment customers.
• Maintain cleanliness of the outside of the store and shop work area.
• Use general office equipment regularly, specifically the ability to frequently operate a keyboard to enter information.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• Possess exceptional customer service skills and a desire to help others.
• Expert knowledge and operational experience with power equipment.
• Results-oriented with retail sales experience.
• Excellent interpersonal skills, including the ability to build rapport, listen actively, and communicate effectively with a diverse range of individuals.
• Strong background with using electronic equipment, including tablets, computers, and online applications.
• Ability to work independently without supervision.
• Strong communications (written, oral, and interpersonal skills).
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit.