Powell Evening and Weekend Assistant (PEWA)

About the role

The Powell Evening and Weekend Assistant (PEWA) oversees all core circulation and public service operations for Powell Library. Major duties include circulation desk activities, responding to user complaints and safety and security issues; handling billing questions; stacks and item record maintenance; library card issuance; and basic technical processing.

Responsibilities

• Serves as a UAS representative for the LibAnswers reference support team.
• Performs regularly scheduled hours responding to tickets triaged for UAS/Powell.
• Maintains the department's shared email accounts and responds to patron inquiries.
• Provides public service at the circulation desk as scheduled.
• Ensures all access and public service functions are efficiently performed on nights and weekends.
• Works closely and collaboratively with other Unified Access Services evening and weekend staff to ensure safe and secure operations, and to provide emergency backup coverage, for all libraries reporting to the University Librarian.
• Collaborates with the campus police department and community service offices to ensure incidents are handled swiftly and works with supervisor to recommend procedure adjustments to accommodate safety concerns.
• In the event of short-staffing on evenings and weekends, modifies work schedule to ensure appropriate coverage during those hours.
• Collaborates with the campus police department and community service offices to ensure incidents are handled swiftly and works with supervisor to recommend procedure adjustments to accommodate safety concerns.
• Coordinates the opening and closing procedures for the Powell Library on evenings and on weekends; performs opening and closing procedures in the absence of student staff.

Requirements

• Knowledge and experience of the various operations of the circulation operation in an academic library, including billing, reserves, stacks maintenance, technical services, and public services.
• Experience supervising others including training, scheduling, delegating work, evaluating job performance, counseling, and taking appropriate disciplinary action.
• Demonstrated experience in security and handling customer service incidents.
• Demonstrated experience working independently and following through on assignments with minimal direction.
• Demonstrated ability to exercise good judgment and sound decision-making in routine and unexpected situations, including interpreting and applying library policies.
• Experience working in a networked environment with demonstrated proficiency and capabilities with Microsoft Office 365 and online work collaboration tools such as Slack, Confluence, JIRA, etc.
• Experience with Library Service Platforms, such as Ex Libris’s Alma/Primo, including the ability to use circulation, interlibrary loan, and reserves modules and to train others.
• Experience serving as a point of contact for building safety, security, or facilities issues.
• Basic technical processing skills such as adding items to records, adding barcodes to items, relabeling/updating call numbers, and changing item locations.
• Experience gathering and maintaining operational statistics (e.g., circulation counts, gate counts, reserves processing volumes).
• Experience using timekeeping systems (e.g., TRS) to review and approve student employee timesheets.
• Ability to make immediate decisions based on situational and policy/procedural considerations (i.e. need for flexibility, sensitivity to maintain good public relations, and the ability to analyze and give recommendations on the long-term impact of policy changes to various library user groups).
• Interpersonal skills to initiate and maintain cooperative working relationships with co-workers, supervisors, managers, and safety and law enforcement personnel.
• Problem solving skills to diplomatically resolve disputes and discrepancies.
• Strong oral and written communication skills sufficient to effectively represent Access Services in various situations such as councils and committees, and to students and faculty with regards to issues such as billing, reserves, and borrowing-related privileges and problem resolution.
• Demonstrated ability to maintain composure and poise while resolving conflicts and problems resulting from violations of organizational policy, complaints from customers or emergency situations.
• Ability to perform successfully & function effectively in the face of numerous interruptions & distractions.
• Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.).
• Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.
• Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.
• Ability to follow directions from supervisor and to provide clear directions to student employees.
• Ability to work independently with attention to detail and follow through on assignments with minimal direction.
• Ability to check own work for accuracy.
• Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.).
• Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.
• Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.
• Ability to follow directions from supervisor and to provide clear directions to student employees.
• Ability to work independently with attention to detail and follow through on assignments with minimal direction.
• Ability to check own work for accuracy.
• Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.).
• Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.
• Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.
• Ability to follow directions from supervisor and to provide clear directions to student employees.
• Ability to work independently with attention to detail and follow through on assignments with minimal direction.
• Ability to check own work for accuracy.
• Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.).
• Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.
• Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.
• Ability to follow directions from supervisor and to provide clear directions to student employees.
• Ability to work independently with attention to detail and follow through on assignments with minimal direction.
• Ability to check own work for accuracy.
• Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.).
• Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.
• Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.
• Ability to follow directions from supervisor and to provide clear directions to student employees.
• Ability to work independently with attention to detail and follow through on assignments with minimal direction.
• Ability to check own work for accuracy.
• Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.).
• Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.
• Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.
• Ability to follow directions from supervisor and to provide clear directions to student employees.
• Ability to work independently with attention to detail and follow through on assignments with minimal direction.
• Ability to check own work for accuracy.
• Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.).
• Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.
• Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.
• Ability to follow directions from supervisor and to provide clear directions to student employees.
• Ability to work independently with attention to detail and follow through on assignments with minimal direction.
• Ability to check own work for accuracy.
• Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.).
• Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.
• Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.
• Ability to follow directions from supervisor and to provide clear directions to student employees.
• Ability to work independently with attention to detail and follow through on assignments with minimal direction.
• Ability to check own work for accuracy.
• Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.).
• Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.
• Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.
• Ability to follow directions from supervisor and to provide clear directions to student employees.
• Ability to work independently with attention to detail and follow through on assignments with minimal direction.
• Ability to check own work for accuracy.
• Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.).
• Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.
• Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.
• Ability to follow directions from supervisor and to provide clear directions to student employees.
• Ability to work independently with attention to detail and follow through on assignments with minimal direction.
• Ability to check own work for accuracy.
• Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.).
• Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.
• Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.
• Ability to follow directions from supervisor and to provide clear directions to student employees.
• Ability to work independently with attention