Postal Service Leader

Essential Duties and Responsibilities

• Manage daily incoming and outgoing mail processing operations.
• Oversee preparation, sorting, tracking, and distribution of all company mail.
• Ensure timely processing of critical business correspondence, notices, legal documents, and customer communications.
• Maintain compliance with USPS regulations and mailing standards.
• Develop and implement mail room procedures, workflows, and operational improvements.
• Maintain expert knowledge of USPS products, services, rates, and regulations.
• Oversee all Certificate of Mailing processes, including electronic and physical submissions.
• Ensure proper documentation, retention, and auditing of postal records.
• Manage Certified Mail, Registered Mail, Priority Mail, and other specialized USPS services.
• Serve as the primary point of contact for USPS-related issues and escalations.
• Maintain advanced knowledge of Pitney Bowes mailing systems and software.
• Manage postage meter operations, funding, reporting, and reconciliation.
• Cross-train staff to ensure operational continuity.
• Coordinate purchasing activities and maintain vendor relationships.
• Evaluate new technologies and process improvements.
• Generate operational reports and performance metrics.
• Analyze mail volume trends and staffing requirements.
• Monitor service-level agreements and turnaround times.
• Prepare recommendations for process improvements and cost reductions.

Required Qualifications

• Minimum 5 years of mail room, postal operations, shipping, or logistics experience.
• Minimum 3 years of supervisory or management experience.
• Bilingual proficiency in English and Spanish (required).

Required Knowledge and Skills

• Extensive USPS regulations and mailing requirements knowledge.
• Advanced Certificate of Mailing knowledge and experience.
• Advanced Pitney Bowes system knowledge and experience.
• Strong FedEx shipping and logistics knowledge.
• Knowledge of Certified Mail, Registered Mail, and USPS compliance procedures.
• Strong understanding of mail tracking and record retention requirements.
• Experience with shipping and postal software systems.
• Strong Microsoft Office Suite skills, particularly Excel.
• Excellent organizational and problem-solving abilities.
• Strong attention to detail and accuracy.

BENEFITS

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance.
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts.
• Basic Life Insurance and Voluntary Life/ADD.
• Short Term and Long-Term Disability.