Post Shipment Coordinator

About the role

The Post Shipment Coordinator will manage requests and provide customer service, guidance, and resolutions for all Post Shipment needs. They will investigate and resolve semi-complex problems and coordinate activities with other internal departments to meet customer needs. They will utilize system tools to research and resolve customer inquiries such as shortages, overages, damages, and billing disputes. They will develop a relationship with key stakeholders at all levels.

Responsibilities

• Researching and analyzing data to make informed resolutions based on facts
• Utilizing CRM tools to enter, manage, and prioritize case load to attain established service level agreements.
• Effectively resolving Shipping Discrepancies, including short ship/over-shipments, incorrect material received, damaged/defective material, carrier/freight damage, and rectifying order entry discrepancies
• Serving as the primary contact for all Post related matters including returns, issuing credits or debits for incorrect pricing, freight disputes, etc.
• Developing lasting professional relationships with all stakeholders
• Effectively using fundamental practices and procedures to manage shipping discrepancy issues from inception to completion.

Requirements

• High School Diploma or GED
• 2 plus years of practical Customer Support experience
• Proficient with Microsoft Suites

Qualifications

• Associate degree preferred
• Prior experience with SAP or CRM systems preferred
• Strong data analytical and problem-solving skills in identifying patterns and trends
• Able to work independently with minimal supervision
• Ability to excel in a high volume and fast-paced environment
• Demonstrate good analytical and organizational skills

Benefits and Perks

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Pay

The pay range for this position is $40,555 - $69,523 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.