Post-Sales Tech

Job Description B2C Technical Service Representative Level 2, Pool Pentair is searching for a Technical Service Representative Level 2 with a technical background to help us improve the consumer experience and build relationships with them. The Technical Support Representative level 2 is responsible for researching, troubleshooting, and resolving pool and spa equipment issues troubleshooting skills to answer consumer level questions and available resources. The expectation is to empathize and clearly communicate technical solutions to consumers. Hours of coverage are from 8:00 AM - 8:00 PM Eastern Time, exact work times will vary. Duties And Responsibilities Provide quality telephone and email support with a high degree of customer service, technical expertise and timelinessMaintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customersDemonstrate experience in problem resolution and technical problem identificationWork independently and with team to solve support issues. Escalate issues to third level support and supervisor when necessaryResolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy Skills & Qualifications Experience in technical product support (hands on, phone support, or other experience) is desiredTechnical experience related to design/diagnostics/repair of mechanical/electrical/hydraulic systems preferredEntry level knowledge of the 5 product groups within Pentair PoolUnderstanding the customer support process using patience, compassion, and empathyHigh School Diploma required, Associate’s Degree preferredStrong written and verbal skills are necessary for interacting with customers. Must be able to speak effectively with pool professionalsRequires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.