Post Closing Specialist
The Dominion Group · Baltimore, MD · 1 wk ago
SalesFull-time
Responsibilities
- Conduct phone calls with external parties including title companies and attorneys
- Collaborate across departments with the Loan Processing team to ensure compliance
- Communicate with title companies via email regarding outstanding trailing documents
- Maintain and log received trailing documents in Salesforce and save in All Loans File (ALF)
- Create and record assignments of mortgage
- Track & clear post-closing exceptions
- Upload information to secondary market buyers and warehouse lenders
- Document loan packages to custodians, clear exceptions, and coordinate with team members remotely
- Continuously look for opportunities to improve workflows, increase efficiency, and enhance the borrower experience
- Utilize company-provided AI technologies, including Claude with unlimited token access, as a regular part of daily responsibilities to improve efficiency, automate administrative tasks, enhance communication, support decision-making, and continuously optimize business processes
- Contribute ideas that help the team scale effectively while maintaining a high standard of service and risk management
Requirements
- 5+ years of experience within the mortgage industry, ideally in Post Closing
- Strong proficiency with Salesforce and Microsoft Office Suite, with emphasis on Excel
- Prior experience with AI tools is a plus
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Paid time off