Post Closing Specialist

The Role

The purpose of the post-closing department is to promptly and accurately request and capture all reconciled (fully executed) loan documents and trailing documents to ensure timely delivery to both our investors and bank. Post Closing Specialists are responsible for managing the loans through the loan servicing onboarding process and trailing document follow up and review.

The candidate must possess a working knowledge of residential lending programs and practices with the proven ability to partner with third-party vendors to ensure that loans are properly handled in a timely manner. The individual will be expected to provide superior client service to achieve financial objectives. These functions include sending original security instruments (note and deed) to our bank, along with sending proper trailing documents (final title policy) to our investors.

Responsibilities

• Review original closing documents to ensure they were properly executed.
• Follow up in a timely fashion to receive all corrections on closing documents.
• Partner with Capital Markets team to answer any investor questions.
• Follow up on, review, request corrections on all trailing documents.
• Manage a large loan queue in a timely fashion.
• Speak up and suggest improvements wherever you see an opportunity.
• Bring your wits, strategies, and ideas by helping us make our closing process as efficient and pleasant as possible.
• Assist in training and teaching newer team members.
• Escalate to management all unresolved issues, where appropriate.

Qualifications

• Bachelor’s Degree
• 1-3 years residential mortgage lending experience with good knowledge of lending post-closing and quality assurance practices.

Skills/Ability

• Strong written and verbal communication skills; must be able to adapt well to a fast-paced and constantly changing business environment.
• PC proficient at the intermediate level; comfortable with new technology systems and paperless environment.
• Demonstrated an ability to work in a team-oriented environment.
• Demonstrated ability to provide good customer service.

Pay and Benefits

This position will be located in our Pittsburgh, PA office. Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $45,000 to $55,000 base + $3,500 bonus + benefits.

Benefits And Perks:

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents.
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested.

Identity Verification Notice

To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy.