Post Closing Quality Control Manager

About the role

The position involves management oversight of a team responsible for comprehensive quality reviews with a focus on operational risk management, internal manual controls, state guidelines, and product-specific internal overlays. This includes partnering with segment leadership, risk, and compliance to provide meaningful input through comprehensive reviews and oversight of data integrity.

Responsibilities

• Maintains daily, weekly, and monthly reviews to evaluate individual quality performance and report results against internal departmental quality standards.
• Manages team performance to ensure Service Level Agreements (SLAs) are met and/or exceeded.
• Serves as a point of contact for ad hoc quality and control requests related to post-closing performance results.
• Collaborates with management to align risk ratings and provides a monthly summary report and findings to sales, fulfillment, and post-closing leadership.
• Drives root cause analysis and develops applicable action plans related to process and/or technology changes.
• Affords support and facilitates leadership training programs tailored to department needs or individual teammate issues.

Qualifications

• College degree and 2 years of work experience in a back office operations area.
• Demonstrated successful management of a team of 5+ people.
• Strong understanding of mortgage documentation.
• Ability to support multiple tasks with varying levels of complexity, importance, and involvement.
• Excellent interpersonal, leadership, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Detailed and motivated, capable of functioning well in a team environment.
• Keen attention to detail and ability to quickly comprehend information.
• Proficiency in basic computer applications, such as Microsoft Office products.

Annual Base Salary

$57,000 to $80,000 annually.

Preferred Qualifications

• Previous closing/post-closing experience.

Other Job Requirements / Working Conditions

• Sitting (Constantly)
• Standing (Constantly)
• Walking (Occasionally)
• Bending (Occasionally)
• Lifting (Up to 50 lbs.)

General Description of Available Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Additionally, teammates receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Truist is an Equal Opportunity Employer

Does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.