Post Closing Processor

Responsible for reviewing all incoming mortgage closing packages and documents for accuracy, uploading electronically, and filing originals. Supports Secondary Sales with investor loan sales, monthly/annual audit requests, and responds to departmental requests for documentation.

Responsibilities

• Check in and audit all incoming closing packages and documents for accuracy; scrub and scan all closing documents to be uploaded into the LOS system. (50% of time)
• Monitor the Post Closing inbox; work directly with Credit Union members, internal partners, and external vendors to obtain missing documentation and correct outstanding issues/errors.
• Pull Notes and support the Secondary Market team with investor loan sales. Support requests for monthly/annual audits. Respond to internal requests for loan documentation. (40% of time)
• Handle various post-closing reports, the paid-off loan report, and record retention for all mortgage files. (5% of time)
• Actively participate in departmental projects and keep internal procedures updated as assigned by your manager. (5% of time)

Requirements

• High school diploma required.
• Two years of experience in real estate processing and/or lending.
• Experience with Encompass, United’s LOS, and a Core Operating system preferred.

Skills

• Precise attention to detail
• Strong organizational skills
• Working knowledge of computer keyboard and programs such as Microsoft Word, Microsoft Excel, Outlook, and Internet
• Ability to interact with internal and external partners in a positive, professional manner
• Strong belief in and commitment to quality customer service
• Knowledge of Credit Union products and services
• Self-motivated and detail-oriented with a positive attitude
• Excellent oral and written communication skills
• Problem Solving
• Dealing with Ambiguity
• Time Management
• Demonstrates Courage
• Drive for Results
• Interpersonal Savvy
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen
• Understanding of banking regulations, tax reporting, Credit Union systems, and procedures
• Ability to work under pressure
• Proven problem-solving abilities
• Ability to concentrate in a multi-task environment
• Ability to analyze and evaluate information

Physical Demands

• Work involves standing and walking for brief periods; most work is done from a seated position.
• Potential for eyestrain from reading detailed printouts and computer screens.
• May include occasional pushing, pulling, lifting, or carrying objects weighing up to 25 pounds such as files, documents, and computer printouts.

Working Conditions

• Work is normally performed in a climate-controlled office environment with limited exposure to extreme heat/cold, poor ventilation, fumes, and gases.
• Noise level is moderate, including sounds of normal office equipment (computers, telephones, etc.).
• No known environmental hazards encountered in normal performance of duties.
• Length of day is predictable; long hours may be required to accommodate deadlines or special meetings.