POSP: Customer Service Representative

Job Summary

We’re looking for a highly motivated and resourceful Customer Service Representative who is dedicated to providing world-class support and exceeding customer expectations. Your mission is to work with customers to find solutions and continually improve customer experience. As a Customer Service Representative you will be a loyal advocate for our customers, a creative problem-solver, and a collaborative team member. The ideal candidate is energized by working with people, and calm and collected with clients. You will also have the opportunity to undertake a variety of interesting and challenging projects within a forward-thinking environment. This is a high growth, tech company so get ready to go fast!

Responsibilities

• Effectively solve customer inquiries via phone, email, and live chat using a CRM tool
• Set a high bar for Support when owning customer interactions
• Identify, document and follow up with operations, accounting, and other departments to resolve issues
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and create how-to content for our content management system utilized by support and internal departments
• Collaborate with members of other teams to root out answers and be a resource to teammates

Requirements

• This position is on-site at our Roseville, CA office on Tuesdays, Wednesdays, and Thursdays
• MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT
• 4 year degree preferred or degree in progress
• Genuine curiosity about people and business, while possessing the ability to inspire passion in others
• Experience in direct customer or client-facing roles
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Strong organizational, analytical, written and verbal communication skills
• Superb attention to detail
• The ability to quickly adapt to new situations and think on your feet
• Excellent time-management skills
• A desire to help people and improve the customer experience

Pay

Compensation Range: $37,000-$47,000 Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

Benefits

• Comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision
• In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO
• ScanSource also celebrates 10 paid company holidays