POS Support Technician

About the role

This fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware.

Responsibilities

• Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat
• Log calls into the Call / Problem Tracking system
• Meet or exceed the standards set within the department for effective call resolution and production
• Provide excellent customer service
• Escalate and direct customer calls as needed
• Provide user feedback to management, quality assurance, and development
• Perform all activities in compliance with audit standards in reliability, security, and quality
• Prepare reporting as required
• Perform other tasks as required
• Maintain communication via multiple platforms
• Work independently with strong time management and organizational skills
• Instruct customers on how to install and operate hardware and software

Qualifications

• Experience with personal computers, operating systems, utility programs and commands
• Customer Service experience is a plus
• Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications
• High School diploma or equivalent
• Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful

Skills

N/A

Benefits

N/A

Pay

$18.00 - $20.00 per hour

Schedule

Hourly Position

Contact

Located in Paragould, Arkansas