POS Support Technician

About the role

This entry level, fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware. You'll use active listening, troubleshooting and problem-solving skills to identify and resolve the customer's issues and educate them on the features and functionality of the applications. As you progress in your training, you'll be learning to assist our florists with POS installation. Some travel is possible. This is an hourly position and is located in Paragould, Arkansas.

Responsibilities

• Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat
• Log calls into the Call / Problem Tracking system
• Meet or exceed the standards set within the department for effective call resolution and production
• Provide excellent customer service
• Escalate and direct customer calls as needed
• Provide user feedback to management, quality assurance, and development
• Perform all activities in compliance with audit standards in reliability, security, and quality
• Prepare reporting as required
• Perform other tasks as required
• Maintain communication via multiple platforms
• Work independently with strong time management and organizational skills
• Instruct customers on how to install and operate hardware and software
• Some travel possible as training progresses to support POS installations

Qualifications

• Experience: Experience with personal computers, operating systems, utility programs and commands. Customer Service experience is a plus.
• Knowledge: Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.
• Education: High School diploma or equivalent. Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful.

Benefits

• Access to top-notch medical coverage, comprehensive vision and dental plans, and a 401k with match eligibility
• 24/7 online physician consultations, virtual mental health resources, life coaching, engaging employee community groups
• Cash rewards for healthy habits and fitness reimbursements, library of on-demand fitness videos
• Clear paths for career progression and internal mobility across our diverse family of brands and business units
• Dedicated Learning and Organizational Development department offering People Manager and leadership training, webinars, and eLearning courses
• Company-wide mentorship program to share goals, overcome challenges, and drive your career forward
• Continuous Improvement Training empowering employees to learn and implement concepts that drive significant, positive change
• Wonderful Giving allowing you to allocate company-provided funds to up to three charities of your choice
• Wonderful Neighbor to contribute to group service projects within our local communities