POS Support Technician

Teleflora provides innovative marketing, education, and technology to ensure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to customers’ doorsteps daily. We’ve been part of The Wonderful Company family since 1979 and have become the world’s largest flower delivery service, with more than 10,000 member florists in North America.

About the role

This entry-level, fast-paced technical position assists Teleflora florists via phone, email, and chat sessions in support of various application software packages, operating systems, and hardware. You'll use active listening, troubleshooting, and problem-solving skills to identify and resolve customer issues while educating them on application features and functionality. As training progresses, you may assist florists with POS installation, with some travel possible. This is an hourly position located in Oklahoma City, OK.

Responsibilities

• Assist and troubleshoot Teleflora florists in support of various application software packages, PC operating systems, and basic hardware via phone, email, and chat
• Log calls into the Call/Problem Tracking system
• Meet or exceed department standards for effective call resolution and production
• Provide excellent customer service
• Escalate and direct customer calls as needed
• Provide user feedback to management, quality assurance, and development
• Perform all activities in compliance with audit standards for reliability, security, and quality
• Prepare reporting as required
• Perform other tasks as assigned
• Maintain communication via multiple platforms
• Work independently with strong time management and organizational skills
• Instruct customers on how to install and operate hardware and software
• Some travel possible as training progresses to support POS installations

Requirements

• Experience with personal computers, operating systems, utility programs, and commands
• Customer service experience is a plus
• Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications
• High school diploma or equivalent
• Completion of MIS, networking, or accounting courses at the college level or 2–4 years of equivalent work experience is helpful

Benefits

• Access to top-notch medical coverage, comprehensive vision and dental plans, and a 401k with company match
• 24/7 online physician consultations and virtual mental health resources
• Life coaching and engaging employee community groups
• Cash rewards for healthy habits and fitness reimbursements
• Library of on-demand fitness videos
• Career advancement opportunities with clear paths for progression and internal mobility across The Wonderful Company’s diverse brands and business units
• Focused learning and development, including People Manager and leadership training, webinars, and eLearning courses
• Company-wide mentorship program to connect with colleagues, share goals, and overcome challenges
• Continuous improvement training to drive positive workplace change
• Wonderful Giving program, allowing you to allocate company-provided funds to up to three charities of your choice
• Wonderful Neighbor program for group service projects in local communities
• Opportunity to share "Love Out Loud™" with the gift of Teleflora flowers