POS Field Tech

This is a 2-month contract position with a start date of August 30, 2026. W2 only, no Corp to Corp.

About the Role

We are seeking a Field Technician to provide onsite technical support across multiple business locations within an assigned territory. This role is responsible for delivering high-quality end-user support, resolving technical issues, installing and maintaining IT equipment, and ensuring a positive customer experience through responsive and professional service.

The ideal candidate possesses strong troubleshooting skills, excellent customer service abilities, and experience supporting a wide range of hardware, software, and networking technologies in a field-based environment.

Responsibilities

• Provide onsite technical support and resolve technical issues.
• Install and maintain IT equipment, including POS systems and plug-and-play devices.
• Troubleshoot and repair hardware (PCs, laptops, printers, tablets, mobile devices, servers).
• Work independently while collaborating across teams to manage and complete tasks.
• Use ticketing systems to document, track, and manage installs and service requests.
• Follow Standard Operating Procedures (SOPs) and knowledge management practices.
• Escalate issues to higher-level support teams when necessary.
• Manage checklists, documentation, and customer expectations according to SLA requirements.
• Check in, deliver pictures, and maintain accurate documentation.
• Provide status updates and communicate effectively with both technical and non-technical customers.

Requirements

• Experience with POS (Point of Sale) systems and retail store environments.
• Basic to intermediate technical troubleshooting skills.
• Ability to work independently and manage time effectively.
• Strong customer service orientation and enthusiasm for helping users.
• Valid driver’s license with a clean driving record.
• Reliable personal vehicle for daily travel up to 50 miles between customer locations.
• Must provide your own basic tools, including:
  • Drill with a 3/32" drill bit
  • Phillips, T20, and T25 screwdrivers
  • Putty knife
  • Wire cutters
  • Cut-resistant gloves
  • Cleaning wipes or paper towels/cloths
  • Paper clips and Velcro straps
• Travel time between job sites is paid; deduct normal commute (15 minutes each way) and unpaid lunch break when submitting time.

Skills

• Customer Focus
• Drive for Results
• Business Acumen
• Creativity and problem-solving
• Ability to perform in a fast-paced, client-driven environment

Pay

The rate for this position is between $24.00 - $32.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into, subject to applicable eligibility requirements, including:

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program (EAP)
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre-tax benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.