POS Engineer II

Job Summary

The POS Engineer II is responsible for the design, configuration, testing, implementation, support, and ongoing performance of Potbelly’s retail Point of Sale ecosystem across all restaurant locations. This role supports critical restaurant technology platforms including POS terminals, payment devices, self-service ordering solutions, online ordering integrations, and related restaurant technology systems.

What's In It For You

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retail Savings 401(k) WITH company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Responsibilities

• Configure, maintain, and support restaurant technology platforms, including POS systems, payment devices, self-ordering technologies, and integrated restaurant applications.
• Perform menu management, configuration updates, and deployment activities across POS and digital ordering platforms.
• Support and troubleshoot restaurant technology issues, identifying root causes and implementing corrective actions.
• Coordinate software releases, upgrades, and testing activities to ensure operational readiness.
• Monitor system performance and proactively identify opportunities for optimization and improvement.
• Support integrations between POS systems and third-party platforms including digital ordering, payment processing, loyalty, reporting, and back-office solutions.
• Assist in evaluating, designing, and implementing enhancements to restaurant technology architecture.
• Collaborate with vendors and internal teams to resolve integration issues and improve system functionality.
• Conduct comprehensive lab testing of hardware, software, payment devices, and integrated restaurant technologies.
• Create and maintain system documentation, configuration standards, testing procedures, and operational runbooks.
• Create repeatable deployment, validation, and support processes to improve consistency and efficiency.
• Document known issues, resolutions, and best practices for support and operational teams.
• Support restaurant technology projects from planning through implementation and post-deployment validation.
• Coordinate with Operations, Training, Marketing, Digital, and external vendors to support technology initiatives.
• Track project milestones, risks, and dependencies while ensuring successful execution of deliverables.
• Absorb and assist with restaurant technology pilots, new feature rollouts, and platform enhancements.
• Partner with technology vendors and service providers to troubleshoot issues and implement improvements.
• Communicate system changes, project updates, and technical information to both technical and non-technical stakeholders.

Requirements

• Minimum of five (5) years of hands-on experience supporting and configuring restaurant POS technologies.
• Possess strong experience with menu management, configuration, and administration within Aloha POS, Toast POS, and Olo platforms.
• Demonstrate experience supporting integrated restaurant technology environments, including payment processing and digital ordering systems.
• Have experience troubleshooting hardware, software, networking, and integration-related issues in a multi-unit restaurant environment.
• Understand software testing methodologies, deployment processes, and change management practices.
• Be capable of managing multiple priorities and projects while maintaining attention to detail.
• Represent the Potbelly Advantage and our Values while maintaining a high level of professionalism.
• Communicate effectively with technical and non-technical audiences through written, verbal, and in-person interactions.
• Be self-motivated with the initiative and accountability to work independently and collaboratively.
• Demonstrate strong organizational and time-management skills while meeting project deadlines and operational support requirements.
• Be willing to travel up to 10% as required for testing, vendor coordination, restaurant support, or project implementation activities.

Preferred Qualifications

• Experience supporting enterprise restaurant technology platforms in a QSR or multi-unit restaurant environment.
• Experience with payment devices, EMV solutions, self-service ordering technologies, and restaurant technology integrations.
• Familiarity with restaurant networking infrastructure and store-level technology environments.
• Experience participating in technology rollouts, pilots, or large-scale POS deployments.
• Exposure to vendor management and cross-functional project collaboration.
• Knowledge of reporting, analytics, or back-office restaurant systems.