POS Analyst

About the role

We are seeking a highly motivated and detail-oriented POS Analyst to support point-of-sale (POS) deployments, configuration management, hardware implementations, and production support activities. This position works primarily overnight, supporting deployments and conversions occurring across the retail environment. The ideal candidate is a self-starter who thrives in a fast-paced environment, possesses strong analytical and technical skills, and can effectively coordinate with internal teams, vendors, and store personnel to ensure successful deployment execution and issue resolution.

Schedule

• Primarily overnight shift (approximately 11:00 PM to 7:00/8:00 AM) Sunday night through Thursday night
• Schedule may vary based on deployment activities and business needs
• Occasional onsite attendance required at Salisbury or Mooresville, NC locations for training, project work, and team collaboration during freeze weeks when no code is being deployed

Responsibilities

• Lead and support overnight POS code deployments and store conversions
• Manage deployment schedules and coordinate execution activities with internal teams and external vendors
• Validate successful deployment of code and configuration changes
• Troubleshoot deployment-related issues and coordinate resolution efforts as needed
• Analyze and troubleshoot POS-related issues during conversions
• Conduct root cause analysis and provide recommendations for corrective actions
• Utilize analytical and problem-solving skills to resolve system, deployment, and configuration issues
• Document findings, solutions, and deployment results
• Provide clear communication to stakeholders regarding issues, risks, and resolutions

Requirements

• Experience supporting and administering Point of Sale (POS) systems
• Strong analytical and problem-solving skills
• Advanced Microsoft Excel skills
• Strong verbal and written communication skills
• Knowledge of SQL and ability to perform data analysis and troubleshooting
• Experience with batch scripting
• Ability to work independently with minimal supervision
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a dynamic environment
• Willingness and ability to work overnight hours on a regular basis
• Ability to travel periodically to Salisbury or Mooresville, NC for team collaboration and training on freeze weeks

Preferred Qualifications

• Experience with POS systems (examples: NCR Storeline, NCR Emerald 1.0, etc)
• Experience supporting wireless Android-based applications
• Retail technology and deployment experience
• Experience coordinating with third-party vendors and implementation teams

Key Competencies

• POS Deployment Management
• Production Support
• Configuration Management
• Root Cause Analysis
• Vendor Coordination
• Deployment Validation & Testing
• Cross-Functional Collaboration
• Communication & Stakeholder Management