Portfolio Specialist - Required Exp in the A/R Collections Field (B2B collections)

Job Description

The Portfolio Specialist is responsible for monitoring accounts receivable balances, performing collection functions, resolving customer issues related to non-payment, conducting payment negotiation, and reconciling accounts as needed.

• Works closely with Contracts, Credit, Billing, Database, Asset Management, Reconciliation team, and Accounts Receivable areas to identify and resolve issues affecting timely account payment.
• Maintain our culture with a positive team environment.
• Assist in other areas as directed by Supervisor.

Essential Functions

Primary responsibility for monitoring accounts receivable balances; perform collection functions on assigned accounts; resolve customer issues related to non-payment; conduct payment negotiation & reconcile accounts as needed to determine action needed. Escalates accounts, as necessary.

• Collect customer payments in accordance with payment due dates, communicate with customers in a positive and friendly manner, identify issues attributing to account delinquency, work closely with Asset Management Team, and other teams as needed, maintain appropriate documentation of issues in the SharePoint/SAP notes system, perform reconciliations as necessary to resolve issues affecting timely payment, negotiate payment plans on delinquent accounts, review and monitor assigned accounts and all applicable collections reports, provide timely follow up on payment arrangements, maintain required level of documentation on collection efforts, escalate delinquent accounts as per the escalation protocol, complete all reports on delinquent accounts by the established deadlines, and other duties as determined by management.
• Monitor and follow up on the status of Term Begin Date Adjustments, Return Material Authorizations, Cancelled Sales Orders, and Reverse Billing Not Live Items.
• Create and send manual invoice(s) electronically or overnight mail following our Sarbanes-Oxley Act protocol
• Research Operational issues with field personnel
• Monitor accounts in the Escalation Protocol for payment or credit risk
• Work with Database/Asset Management/Reconciliation team, etc, to correct entry errors and correct invoice(s) accordingly
• Manage Accounts Receivable balances: pursue payment on past due invoices, contact customers via phone calls, emails and send letters as needed, escalate accounts for nonpayment, notify management as necessary, engage other Becton Dickinson (BD) teams as needed to resolve outstanding issues
• Provide customer service to customers seeking information on their invoices/accounts receivable balances.

Specific Duties, Activities, and Responsibilities

Specific Duties, Activities, and Responsibilities include:

• Collection Activities
• Specific Daily Activities
• General Responsibilities

Position Requirements

• Education: BA, BS or equivalent with business (preferred but not required), accounting, or finance emphasis a plus
• Experience: 3+ years in collections or account reconciliation (preferred), preferably in a manufacturing environment.
• Knowledge / Skills: Strong interpersonal skills, tact, persistence, analytical & critical thinking skills, patience, strong customer service orientation, reconciliation skills, excellent follow through; strong verbal and written skills
• Working knowledge of spreadsheets (Excel) and word processing, familiarity with computerized accounting / accounts receivable systems, & Excel
• Physical / Mental: Manage changing priorities and multiple responsibilities, work extended hours, make decisions under pressure, work effectively in a team environment.

Work Environment

Professional office environment with heavy customer as well as internal demands. Hectic active workday with constantly shifting priorities. Open team environment. Very limited travel.