Collection Specialist – Entry Level (Must Have Collections Exp)

Job Description

- In this role, the Sr. Collection Specialist is responsible for ensuring the prompt payment of the accounts receivables to maximize revenue management for client. - Responsible for building and maintaining customer relationships, monitoring assigned AR Portfolio, ensuring timely payments, resolving Customer concerns, and assisting with resolution of escalated collection issues.

Primary Duties/Responsibilities

- Proactively monitor and reconcile customer accounts - Identify, and facilitate the resolution of, disputed receivables. - Provide exceptional customer support, responding to account queries in a timely and professional manner - Maintain a detailed understanding of customer contracts and how they impact the collections process - Maintain accurate and up to date customer account documentation - Proactively escalate to internal support partners and Sr Management as appropriate - Identify, and communicate process improvement opportunities to Manager as appropriate

Qualifications

Required:

- 2+ years in commercial collections - Strong analytical/problem solving skills - Excellent communication skills (written and oral) - Superior customer service skills - Good Administrative skills - Strong attention to detail and goal oriented - Ability to prioritize and manage multiple responsibilities - Contract Analysis - Knowledge of collection techniques (i.e., skip tracing) - Strong Microsoft Excel skills - High School Degree or equivalent - Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.

PREFERRED:

- Direct experience with SAP - Working knowledge of Microsoft Office - Experience working in a shared service center - Bachelor's Degree in Finance / Accounting / Economics