Portfolio Performance Specialist

About the role

This is a field-facing, problem-solving position. You'll split your time between covering staffing vacancies at sites across the portfolio and working alongside the Executive Vice President on special projects tied to operational improvement.

Some weeks that means running leasing operations at a property mid-transition. Other weeks it means auditing resident files, reviewing move-in and move-out procedures, or identifying where a site's processes have drifted from standard. You'll gather performance data, evaluate what's working on the ground, and communicate findings back to the corporate operations team.

When a property is struggling, you help build the path forward, whether that's identifying skill gaps on the onsite team, flagging process breakdowns, or supporting training initiatives that get operations back on track.

The resident-facing side of the role is real. You'll handle resident account issues, support renewal processes, and assist with marketing events including grand openings and resident appreciation programming. You'll also pull market surveys and competitive set data for new acquisitions, which means you need to understand how a property positions itself relative to its submarket.

Responsibilities

• Cover staffing vacancies at properties across the portfolio
• Diagnose underperforming properties and embed better operational habits
• Run leasing operations at properties mid-transition
• Audit resident files and review move-in/move-out procedures
• Identify process drift from standard practices
• Gather and evaluate performance data, communicating findings to corporate operations
• Handle resident account issues and support renewal processes
• Assist with marketing events, including grand openings and resident appreciation programs
• Pull market surveys and competitive set data for new acquisitions
• Build improvement plans for struggling properties, including training and process fixes

Requirements

• Prior experience as an Assistant Community Director or Community Director is required
• Solid working knowledge of Fair Housing, ADA, and Landlord/Tenant law fundamentals
• Comfortable in Yardi and the standard MS Office suite
• Strong written and verbal communication skills
• High school diploma required; additional education preferred

Skills

• Ability to quickly diagnose operational issues at struggling properties
• Strong diagnostic instinct combined with coaching patience
• Experience working across multifamily, student housing, affordable, build-to-rent, and single-family rental communities
• Adaptability to work across various asset types and markets