Portfolio Performance Specialist

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. We are a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results for our clients and communities across the US. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, Asset Living is known for its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities.

About the role

The Portfolio Performance Specialist provides support to the portfolio by covering staffing vacancies, triaging poor-performing properties, and actively driving property performance through training, tools, and systems that ensure the integration of best practices into portfolio operations.

Responsibilities

• Assists Executive Vice President with special projects, including identifying team challenges, critical properties, employee development needs, and skill gaps.
• Supports the implementation of strategies, programs, and initiatives that drive operational excellence and standardization onsite.
• Gathers feedback and data to evaluate the operating performance of onsite operations against established metrics.
• Communicates with and supports the corporate operations team to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives.
• Assists with administrative paperwork within the resident lifecycle, including move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and resolving resident account-related issues.
• Collaborates with the Marketing team to plan and execute events such as grand openings, milestone occupancy events, and annual resident appreciation week.
• Supports the Regional operations team to gather relevant market data, identify competitive sets, and create market surveys for new acquisitions.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or necessary.

Requirements

• Minimum of a high school degree (preferred).
• Prior Assistant or Community Director experience is required.
• Excellent written and verbal communication skills.
• Computer software experience, including MS Word, MS Excel, MS Outlook, YARDI, and related tools (preferred).
• Basic understanding of Landlord/Tenant laws, state-specific Lease and Addendums, Fair Housing/ADA regulations, and OSHA & EPA requirements for the property management industry.

This job description is not all-inclusive and may be modified at any time. The employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.