Portfolio Optimization Programs Manager

Manage the Company’s Property Improvement Plan (PIP) incentive programs from approval through final payout, serving as the primary negotiator and relationship manager for franchisees. Maximize the effectiveness of incentive investments by negotiating mutually beneficial agreements that support franchisee success while advancing brand standards, retention objectives, and long-term portfolio strategy.

Responsibilities

• Serve as the primary Company representative and negotiator for franchisees participating in PIP incentive programs.
• Negotiate PIP scope, project timelines, completion dates, and incentive amounts within approved guardrails.
• Evaluate exception requests and present recommendations requiring Director approval.
• Communicate approved terms and ensure commitments are documented.
• Partner with Franchise Development, Portfolio Management, Brand Operations, Design, Legal, and Finance.
• Identify project risks and proactively develop solutions.
• Manage the day-to-day administration of assigned Property Improvement Plan (PIP) incentive programs from incentive approval through final incentive payout.
• Conduct proactive outreach to franchisees within an assigned portfolio.
• Collaborate with Portfolio Management Directors to support retention opportunities and coordinate the handoff of eligible properties between teams.
• Coordinate required internal approvals and documentation.
• Track assigned incentive budgets and the overall program budget.
• Partner with Design to monitor project progress.
• Coordinate final incentive payouts following third-party inspection verification.
• Maintain accurate program records within Salesforce and other corporate systems.
• Prepare and analyze reports on project status, incentive activity, budget performance, and program metrics.
• Ensure compliance with program guidelines, documentation requirements, and internal controls.
• Identify process improvement opportunities and support enhancements to program administration and reporting.

Requirements

• Bachelor’s degree in Business, Hospitality Management, Finance, Economics, Real Estate or a related field.
• Minimum of 3–5 years of progressive professional experience in sales, negotiations, program management, financial analysis, or related disciplines.
• Demonstrated ability to manage multiple concurrent projects, priorities, and deadlines in a fast-paced environment.
• Experience working with budgets, financial incentives, or contract administration preferred.
• Hospitality, franchising, or multi-unit business experience preferred but not required.

Skills

• Excellent negotiation, influencing, and relationship management skills.
• Strong financial acumen and budget management.
• Exceptional project and program management skills.
• Excellent verbal, written, and interpersonal communication.
• Strong analytical and problem-solving abilities.
• Ability to build collaborative cross-functional relationships.
• Highly organized, self-motivated, and able to prioritize effectively.
• Proficiency in Microsoft Excel, PowerPoint, Word, Salesforce.com (CRM), and other corporate systems.

Pay

The salary range for this position is $99,919.00 to $117,552.00. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).

Benefits

• Comprehensive medical, dental, and vision coverage.
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Financial benefits for retirement and health savings.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.

About the Company

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world, with 7,500 hotels in 45+ countries and territories. We offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. Our corporate offices are located in North Bethesda, MD; Scottsdale, AZ; and Minneapolis, MN, with select roles available as field/remote positions.