Portfolio Manager- Private Label

Portfolio Oversight

Ensure adherence to the responsibilities and obligations of the Company’s Property Management Agreements (PMAs) in close collaboration with the Director, Operations and with the CGC legal and compliance teams while serving as the key point of contact between Cardinal Group HQ and the on-site teams for each assigned portfolio of communities.

Directly manage each on-site Community Manager, including providing operational support, guidance, direction, professional development, performance management, and ensuring the execution of their essential functions in accordance with expectations.

Absorb responsibility for various key financial components related to community operations, including payroll, bonus processing, accounts receivable, budget variance, etc.

Regularly work to increase the level of engagement, team member satisfaction and experience of all HQ and on-site team members within assigned communities.

Lead the planning, logistics, and execution of the TURN process for each community within the assigned portfolio of communities, including vendor management, invoicing, scheduling, etc.

Conduct weekly or bi-weekly group calls with Community Managers from each of the assigned communities within the portfolio.

Maintain and enhance staff retention, job posting, candidate sourcing, interviewing, hiring, and onboarding processes.

Monitor and instill urgency related to staffing, including adherence to client-required reporting processes, templates, and schedules.

Prepare, analyze, and communicate various reports weekly, monthly, quarterly, and annually aimed at tracking and forecasting community performance in each respective area.

Prepare annual operating and capital budgets, marketing plans, and business strategy for all communities within the assigned portfolio.

In alignment with the Director, Operations vision for the assigned portfolio of communities, implement, execute on, and revise detailed sales, leasing, and operational plans, programs, and processes that lead initiatives to achieve occupancy and revenue goals.

Ensure that each assigned community adheres to all organizational policies, procedures and practices, follow professional and regulatory standards, and further organizational success through flawless execution.

Serve as temporary on-site managerial support in the absence of a Community Manager, whether due to open positions, leaves of absence, or other situations as needed.

Client Relations

Develop and maintain strong business relationships with property ownership, oversee property management review, and manage investor/owner communications and reporting.

Lead monthly and quarterly calls with each client aimed at providing financial updates, operational metrics updates, general information, and to answer questions / receive direction.

Cook up and conduct regular inspections of assigned communities to ensure proper curb appeal, leasing and maintenance operations, and delivery of our brand promise to residents, team members, and the community at large.

Acquire, maintain, and continually exhibit a strong understanding of community housing markets across the country; understand trends, economic cycles, and new development; and be prepared to proactively recommend and implement changes to ensure continued success regardless of market conditions.

Business Strategy

Provide operational assessments as assigned, including written reports for new or existing communities, articulating observations and recommendations for each facet of the assessment.

Participate in annual business planning, Capex, PPM reviews, auditing, contract proposals, new business responsibilities, NAA lease reviews, and other administrative duties as assigned by the VP of Operations and/or the Director of Operations.

Participate in new business presentations and assist the Business Development Team with deliverables including but not limited to budgets, market studies, and pricing exercises.

Acquire and consolidate feedback and insights into company initiatives, operational processes, policies, and standard operating procedures.

Collaborate with other Cardinal Group operators with the aim of generating strategic, operational, financial or investment recommendations for client consideration/implementation.