Portfolio Manager

About the Role

This role is responsible for the successful leasing, NOI and occupancy goals of a designed set of communities while achieving company standards and delivering above‑average customer service.

Responsibilities

• Strong emphasis on lease‑up and achieving all community occupancy goals by converting prospects, retaining residents and effectively marketing the community to attract new ones.
• Promote resident satisfaction through ongoing communication, addressing concerns, and providing top‑notch service.
• Ensure completion of service requests and oversee communities' maintenance tasks.
• Timely completion of all community reporting, including financial and marketing reports.
• Implement and oversee preventative maintenance programs and manage vacant home statuses.
• Analyze market trends to identify potential impacts on community performance and develop corresponding marketing plans.
• Oversee lease/HOA enforcement and communication with board members.
• Approve invoices from vendors, contractors, and service providers, managing communication between parties.
• Conduct daily financial transactions and tasks related to community financial operations.
• Utilize property management software to track unit availability, resident data, and improve existing programs.
• Ensure properties meet company standards and prepare units for leasing.
• Handle inquiries from prospective residents, schedule property tours, and assist with lease agreements and move‑in processes.
• Facilitate resident satisfaction through proactive communication and follow‑up.
• Maintain resident files and assist with service requests.
• Promote positive resident relations and respond promptly to concerns.
• Adhere to company policies and safety rules.
• Focus on increasing revenue while controlling expenses, including revenue collections and delinquency control.

Qualifications

• High school degree or equivalent required.
• 7+ years of progressive experience in residential property management, focusing on Build‑to‑Rent.
• Real Estate License preferred.
• Strong leadership experience and proven track record of successful portfolio management.
• Excellent communication skills and ability to build positive tenant relationships.
• Familiarity with property management software and relevant regulations.
• Ability to work a flexible schedule and effectively manage workload.

Essential Functions

• Reliable transportation that meets job responsibilities.
• Valid Texas driver’s license.
• Maintain at least minimum car insurance required by Texas law.
• Adhere to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
• Ability to access, input, and retrieve information from a computer and/or electronic device.
• Excellent organization, coordination, and project management skills.
• Lift or move items up to 25 pounds.
• Ability to walk, sit, or stand for extended periods.
• Effective written and verbal communication skills in English.