Portfolio Manager
Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience with thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle.
This is a full-time, in-person position based at our flagship site in Charlotte, NC.
About the role
The Multi-Site Community Manager/Portfolio Manager works closely with the Regional Operations Manager to oversee all operational aspects of an assigned residential community, including financial performance, resident satisfaction, staff supervision, and vendor coordination.
Responsibilities
- Oversee all on-site operations of the assigned community, ensuring annual budget and NOI targets are met or exceeded.
- Provide leadership, including hiring, training, evaluating, and supervising all on-site associates and contractors.
- Develop yearly operating budgets, forecasts, and sales/marketing plans.
- Accurately prepare and convey operational and financial data to the Regional Manager in a timely manner.
- Work with the Regional Manager to identify community goals and objectives.
- Establish and implement leasing goals, managing an effective lease expiration program.
- Analyze operational information for impact on NOI, identify trends, and recommend strategies and adjustments.
- Monitor timely receipt and reconciliation of rent collections, ensuring statutes are followed; file evictions on non-paying residents.
- Show, lease, and move in prospective residents.
- Implement resident retention programs and service request follow-ups.
- Maintain product knowledge of the community and competitive communities through consistent market evaluation.
- Direct sales and marketing efforts to maximize income and achieve high occupancy.
- Ensure an adequate number of vacant homes are market-ready and available for showing.
- Design and implement an effective preventative maintenance program to monitor service request turnaround.
- Ensure all assigned company training is completed as scheduled.
- Maximize rental income while minimizing expenses through effective planning and control.
- Regularly evaluate ways to increase NOI by adjusting income and expenses.
- Create staffing schedules consistent with community needs.
- Participate in planned resident and company activities.
- Evaluate and recommend changes to rent/pricing strategies to maximize rent growth.
- Ensure all marketing materials, websites, and printed materials are accurate and updated.
- Analyze and evaluate monthly and/or quarterly financial statements; write variance reports.
- Promote and teach safe work practices; ensure all safety programs are implemented and followed.
- Perform annual performance reviews for all supervised associates.
- Oversee all daily operations and complete incident reports for threats to person or property.
- Uphold all company policies and procedures; report liability issues immediately.
- Negotiate all service contracts.
- Oversee all capital or improvement projects, including ongoing renovations.
- Maintain superior customer service relationships with residents, co-workers, and vendors.
- Light travel may be required for community visits, corporate meetings, or functions.
- Perform all other tasks as assigned by the Regional Manager or corporate personnel.
Requirements
- General knowledge of all aspects of property management.
- At least 4 years of property management experience as a community manager.
- Ability to learn and use various computer software programs, including Yardi, Microsoft Outlook, Blue Moon, credit screening software, revenue management systems, Excel, and Word.
- High school diploma.