Portfolio Manager

Summary Job Summary Portfolio Manager (Remote) Provide delivery leadership and portfolio governance for the Contact Center Technology organization. Coordinate strategic initiatives, executive reporting, capacity planning, financial management, roadmap execution, and governance activities. Act as operational leader ensuring strategic alignment, execution transparency, and delivery accountability across technology and vendor initiatives. Manage enterprise Contact Center and AI transformation portfolios, including tracking milestones, dependencies, risks, and financials. Prepare executive-level presentations, status updates, and leadership dashboards. Support annual planning, business case creation, staffing models, and capacity/resource forecasting. Facilitate cross-functional collaboration between Product, Operations, Architecture, Development, Testing, Cybersecurity, and Vendors. Monitor budget performance, project burn rates, and support contractor/staffing requests. Maintain resource plans and ensure on-time executive deliverables. Utilize data platforms (Snowflake, SQL, ETL), reporting tools (Tableau, Excel, Power BI), and contact center technologies (Genesys preferred). Demonstrate strong executive communication and leadership material creation skills. Apply experience with Agile, Waterfall, and hybrid delivery frameworks. Prefer experience with Contact Center operations and AI initiatives. Success measured by accurate reporting, effective risk management, improved transparency, and coordinated transformation efforts. Location: Remote (must reside in Akron, OH; Columbus, OH; Charlotte, NC; Chicago, IL; Dallas, TX; Minneapolis, MN; Pittsburg, PA; Waterloo, IA)