Portfolio Manager

Major Duties And Responsibilities

• Acts as a key contact for commercial and consumer loan customers and services existing customers.
• Supports Loan Officers in gathering and analyzing financial information, industry information, loan application preparation, monitoring of covenant compliance, and review of terms.
• Interacts with third parties to obtain information necessary to underwrite and close loans.
• Complies with bank procedures by maintaining accurate loan documentation and following operational/security guidelines.
• Identifies customer needs and acts on opportunities to develop fuller banking relationships by cross-selling other bank products to new and existing customers.
• Enhances business development efforts through relationship building with potential or existing customers and by participating in community activities/functions.
• Maintains the loan process to ensure full customer satisfaction.
• Ensures that delinquency is maintained within the Bank’s standard guidelines.
• Keeps Loan Officers updated as to ongoing needs of customers.
• Demonstrates knowledge and expertise of consumer lending practices and financial principles and supports the Company’s overall mission, standards, policies, and procedures, and confidentiality guidelines.

Additional Duties And Responsibilities

• Handles customer complaints and escalates issues as needed.
• Works to collect past dues within the portfolio.
• Maintains high level of integrity.
• Recommends to supervisor possible methods to improve department.
• Completes all required compliance exams on a yearly basis.
• Adheres to all First United Policies and Procedures.
• Dresses professionally.
• Completes other related duties as assigned by supervisor.

Employee Specifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and Work Experience: Bachelor’s degree in Business or Finance or an equivalent combination of education, training, or experience. Two years of experience in financial services field. Consumer or commercial lending background preferred.
• Technical/Functional Competencies: Exceptional customer service skills. Demonstrates good judgment, problem-solving, and decision-making skills. Ability and willingness to take the lead in development and completion of a wide range of projects. Computer and software proficiency. Strong interpersonal skills and ability to work well with a wide range of people. Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication. Dependable and adheres to time lines and schedules.