Portfolio Manager

Regular, full-time position with a standard work schedule of 35 hours per week. This role is designated as “Essential Personnel” and requires reporting to campus (or an alternate site if necessary) during emergency closures, regardless of regular schedule.

About the role

Reporting to the Asset Director, the Portfolio Manager of Residential Operations executes Columbia Residential’s capital and non-capital financial strategies to achieve positive net operating income while improving asset value and resident satisfaction. The role supports the Asset Director in maximizing portfolio value and collaborates with fellow Portfolio Managers to prepare for and manage turn seasons.

Responsibilities

• Provide financial expertise and leadership on-site at Columbia Residential properties.
• Manage Building Superintendents, with up to 50% of time spent on-site across various properties.
• Demonstrate leadership, strong organizational skills, and foster a collaborative work environment.
• Achieve measurable success in compliance audits and streamline complex work processes to deliver cost and time savings.
• Utilize technology to enhance processes and deliver solutions.
• Deliver results in project management, financial analysis, risk management, issue prevention/resolution, and staff development.
• Meet regularly with Asset Directors and fellow Portfolio Managers to address shared concerns, develop training initiatives, and deliver sessions for Residential Operations staff.
• Collaborate with project management staff while overseeing capital projects and apartment renovations, ensuring best practices in managing Residential Operations assets.
• Foster an environment of cooperation and inclusion while building and maintaining positive relationships with residents, staff, and vendors.
• Ensure high-quality customer service, administer performance standards, and establish productivity measures to track progress and customer satisfaction.
• Inspect buildings and apartments to ensure superior maintenance, work quality, and compliance with established rules and procedures by building employees and contractors.

Requirements

• Bachelor’s degree required, preferably in Educational Facilities Management, Engineering, Business Administration, Resource Management, or a related field.
• A minimum of four to six years’ demonstrated experience in property operations.
• Strong computer and internet skills, including proficiency in Microsoft Office Suite and spreadsheets.
• Knowledge of standard reporting tools and industry-specific applications.
• Strong organization, communication, and time-management skills to meet frequently changing deadlines in a fast-paced environment.
• Positive customer-service attitude and strong customer service orientation.
• Excellent interpersonal, communication, and team-building skills.
• Ability to manage numerous and diverse activities simultaneously, organizing and prioritizing appropriately.
• Ability to work independently, problem-solve, make recommendations for change, and implement processes.
• Familiarity with New York City building codes and housing laws.

Preferred Qualifications

• Master’s degree or similar degree program.
• Demonstrated experience in project planning and management, construction, or building maintenance, including working knowledge of architectural plans and specifications.
• Project management or construction supervision experience.

Pay

Salary range: $120,000 – $125,000. The salary of the finalist selected will be set based on factors including departmental budgets, qualifications, experience, education, licenses, specialty, and training.