Portfolio Leader

About the role

We’re seeking a Portfolio Leader who can elevate strategic growth and deepen GHD’s influence across a defined portfolio of priority clients. This role leads the charge in building trusted, long term partnerships by anticipating client needs and connecting them with the full breadth of GHD’s technical and advisory capabilities. With a focus on proactive engagement and exceptional delivery, this leader ensures clients experience sustained value and a seamless path to achieving their goals.

Responsibilities

• Lead strategic planning for a defined client portfolio, identifying growth opportunities and aligning them with GHD’s service offerings.
• Translate client needs into actionable strategies by coordinating with technical teams, market leaders, and project managers.
• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
• Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements.
• Sell customer propositions by leading a cross-functional internal team (e.g., technical, commercial, and legal) to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs at a national/key operating-unit level. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow, or, alternately, review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.

Requirements

• Bachelor’s and/or Master’s degree in Environmental Science, Environmental Engineering, or a related technical field.
• 10-20 years of relative project experience including the coordination and management of projects in the environmental market.
• Progressive experience in client relationship development/management and business development with strong client relationships.
• Strong written and verbal communication skills with demonstrated ability to conduct effective client presentations and written report preparation.
• Ability to present technical information, both written and orally, in a concise and professional manner; must have strong technical writing skills.

Qualifications

• Our Hybrid Work Model: Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in the office three days a week to contribute, connect and excel in our vibrant environment.
• GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.

Skills

• Strategic planning and execution.
• Client relationship management and development.
• Business development and account management.
• Technical writing and presentation skills.
• Project management and coordination.
• CRM system implementation and maintenance.
• Complex sales proposal creation and negotiation.

Benefits

• Hybrid work model combining in-office collaboration and flexibility.
• Employee ownership culture.
• Diverse and skilled workforce.
• Equal opportunity employer.

Pay

Compensation is competitive and commensurate with experience.

Schedule

This role is available on a hybrid schedule, combining in-office collaboration and flexibility. Employees are expected to be in the office three days a week.