Portfolio Leader

About the role

We’re seeking a Portfolio Relationship Manager to lead strategic growth and deepen GHD’s influence across a defined portfolio of priority clients. This role builds trusted, long-term partnerships by anticipating client needs and connecting them with GHD’s full breadth of technical and advisory capabilities.

Responsibilities

• Lead strategic planning for a defined client portfolio, identifying growth opportunities and aligning them with GHD’s service offerings.

• Translate client needs into actionable strategies by coordinating with technical teams, market leaders, and project managers.

• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization.

• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.

• Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.

• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements.

• Represent the organization at business sector events, obtain market intelligence, promote the organization, and enhance its reputation.

• Lead a cross-functional internal team (e.g., technical, commercial, and legal) to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs at a national/key operating-unit level. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow, or, alternately, review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.

Requirements

• Bachelor’s and/or Master’s degree in Environmental Science, Environmental Engineering, or a related technical field
• 10-20 years of relative project experience including the coordination and management of projects in the environmental market
• Progressive experience in client relationship development/management and business development with strong client relationships
• Strong written and verbal communication skills with demonstrated ability to conduct effective client presentations and written report preparation
• Ability to present technical information, both written and orally, in a concise and professional manner; must have strong technical writing skills

Qualifications

• Must be based in most GHD office locations in the eastern part of the US
• Experience with CRM systems and customer relationship management
• Proven ability to manage and develop relationships with key stakeholders
• Strong negotiation and problem-solving skills
• Excellent organizational and time management skills

Skills

• Strategic thinking and planning
• Client relationship management
• Project management
• Technical writing and presentation skills
• Market research and analysis
• Negotiation and contract management

Benefits

• 401K
• Paid time off
• Holiday pay
• Wellness benefit

Pay

$150,000 - $247,000 based on experience and location.

Schedule

Our Hybrid Work Model: Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in the office three days a week to contribute, connect and excel in our vibrant environment.

Company Information

GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents. The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanization sustainable for generations to come.