Portfolio Leader

About the role

We’re seeking a Portfolio Relationship Manager to elevate strategic growth and deepen GHD’s influence across a defined portfolio of priority clients. This role leads the charge in building trusted, long term partnerships by anticipating client needs and connecting them with the full breadth of GHD’s technical and advisory capabilities.

Responsibilities

• Lead strategic planning for a defined client portfolio, identifying growth opportunities and aligning them with GHD’s service offerings.
• Translate client needs into actionable strategies by coordinating with technical teams, market leaders, and project managers.
• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
• Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements.
• Sell customer propositions by leading a cross-functional internal team to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs at a national/key operating-unit level. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow, or, alternately, review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.

Requirements

Bachelor’s and/or Master’s degree in Environmental Science, Environmental Engineering, or a related technical field. 10-20 years of relative project experience including the coordination and management of projects in the environmental market. Progressive experience in client relationship development/management and business development with strong client relationships. Strong written and verbal communication skills with demonstrated ability to conduct effective client presentations and written report preparation. Ability to present technical information, both written and orally, in a concise and professional manner; must have strong technical writing skills.

Qualifications

Must have a Bachelor’s and/or Master’s degree in Environmental Science, Environmental Engineering, or a related technical field. 10-20 years of relative project experience including the coordination and management of projects in the environmental market. Progressive experience in client relationship development/management and business development with strong client relationships. Strong written and verbal communication skills with demonstrated ability to conduct effective client presentations and written report preparation. Ability to present technical information, both written and orally, in a concise and professional manner; must have strong technical writing skills.

Skills

Client relationship development/management, Business development, Technical writing, Technical presentation, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Technical expertise, Environmental market knowledge, Technical writing, Technical presentation, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving, Innovative solution creation, Team collaboration, Stakeholder engagement, Customer relationship management (CRM), Relationship management plan development, Strategic planning, Project management, Client needs clarification, Sales proposition creation, Cross-functional team leadership, Negotiation, Market intelligence gathering, Customer satisfaction analysis, Mid-to-long-term need identification, Complex problem solving