Portfolio Leader

About the role

We’re seeking a Portfolio Relationship Manager to lead strategic growth and deepen GHD’s influence across a defined portfolio of priority clients. This role builds trusted, long-term partnerships by anticipating client needs and connecting them with GHD’s full breadth of technical and advisory capabilities.

Responsibilities

• Lead strategic planning for a defined client portfolio, identifying growth opportunities and aligning them with GHD’s service offerings.
• Translate client needs into actionable strategies by coordinating with technical teams, market leaders, and project managers.
• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization.
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
• Develop a personal network of senior managers within the business sector and represent the organization at business sector events. Obtain market intelligence, promote the organization, and enhance its reputation.
• Lead a cross-functional internal team to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs at a national/key operating-unit level. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow, or, alternately, review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.

Requirements

• Bachelor’s and/or Master’s degree in Environmental Science, Environmental Engineering, or a related technical field.
• 10-20 years of relative project experience including the coordination and management of projects in the environmental market.
• Progressive experience in client relationship development/management and business development with strong client relationships.
• Strong written and verbal communication skills with demonstrated ability to conduct effective client presentations and written report preparation.
• Ability to present technical information, both written and orally, in a concise and professional manner; must have strong technical writing skills.

Qualifications

• Must be based in most GHD office locations in the eastern part of the US.
• Experience with a hybrid work model, combining in-office collaboration and flexibility.
• Ability to work in a multicultural environment and contribute to a dynamic culture.

Skills

• Strategic planning and execution.
• Client relationship management and account management.
• Technical writing and presentation skills.
• Project coordination and management.
• Business development and market intelligence gathering.
• Negotiation and contract management.

Benefits

• 401K - Eligible on the first day of the month following 3 months of service.
• Paid time off – PTO starts at 16 days per year and increases with years of service.
• Holiday Pay - Holiday pay is provided for eligible employees.
• Wellness Benefit - Reimbursement for health club memberships, home exercise equipment, bicycles, race/run/marathon entrance fees, smoking cessation programs, weight loss programs, fitbits, and fitness tracking devices.

Pay

$150,000 - $247,000 based on experience and location.

Schedule

Hybrid work model - Combine in-office collaboration and flexibility.