Portfolio Community Manager

In conjunction with the Regional Manager and Board of Directors, the Portfolio Manager will manage the business of the assigned associations to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Responsibilities

• Responsible for operations and administrative management of assigned communities
• Recommend and implement procedures that ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
• Track non-compliance/violation issues, send appropriate notices according to established policies
• Review invoices daily
• Manage architectural control process ensuring compliance with established design guidelines and policies for design review
• Inspect building and exterior common areas, building systems, landscape, and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner
• Perform compliance/violation tours in accordance with the Association’s compliance policy
• Attend monthly landscape walks and other vendor meetings as necessary
• Establish, draft, execute, and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
• Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance of all executed contract terms and conditions, and oversee community and contractor liability insurance requirements
• Review monthly financials with the Regional Director and Board when necessary
• Communicate with homeowners and board of directors in accordance with FirstService policies
• Attend board meetings as required for each Association
• Plan, organize, and assist the Board in conducting Board and annual membership meetings
• Perform other duties as assigned

Requirements

• 5+ years of hospitality/customer service experience required
• Property management experience preferred
• CMCA or M100 certification a plus
• Regular use of personal vehicle is required; must have valid AZ driver’s license and state-mandated insurance
• Eligible for mileage reimbursement at the current IRS-approved rates

Skills

• Financial literacy
• Exceptional interpersonal and communication skills resulting in strong working relationships
• Affinity for problem-solving with the ability to work through change
• Able to identify issues and resolve before problems arise
• Able to work independently with little supervision
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands

Physical Requirements

• Sit at a desk using a computer in an office setting
• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time

Schedule

Monday – Friday, 8:00 AM – 5:00 PM, with some evenings and weekends to attend community functions and board meetings as needed.

Pay

$65,000 annually. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive.

Benefits

• 10 company-paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, and vision insurance
• HSA and FSA options
• Company-paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, and hospital indemnity insurance
• Identity theft and legal services
• Pet insurance
• 401(k) with company match

Work Location: Gilbert Corporate Office; 161 E Rivulon Blvd, Gilbert, AZ; supporting various communities.