Portfolio Community Manager
About the role
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.
Community Association Services, an Associa company, is hiring a Community Association Manager to oversee a portfolio of assigned HOA and condominium communities based at the corporate office in Gaithersburg, MD. The Community Association Manager partners with members of the Board of Directors and onsite staff to ensure the community is well cared for. The Community Association Manager manages the daily operations to include administrative, maintenance, capital projects, and budgets.
Responsibilities
- Research and respond to inquiries by phone, email, and in-person
- Conduct community walk throughs and site inspections
- Meet and greet homeowners, visitors, contractors, and vendors
- Source maintenance vendors; negotiate vendor contracts; schedule and coordinate vendors onsite
- Update homeowners on community news and events, maintenance projects, and HOA violation notices by email, mass email, letters, and flyers
- Review financials, create and manage budgets
- Schedule and facilitate monthly, quarterly, and yearly board meetings
- Coordinate architectural review requests
- Other projects as assigned
Requirements
- High school diploma or GED equivalent and a valid driver's license are required
- 2+ years of association management experience and CMCA or AMS is required
- Customer service driven, team oriented, and a proactive communication style
- Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively
- Organized, attention to detail, and self-directed with strong follow-up skills
Pay
Annual salary: $70K-$75K