Portal Support Developer

Responsibilities

• Coordinates and monitors the resolution of routine portal support requests and performs regular software maintenance updates.
• Prepares technical development artifacts, maintains accurate records of system configurations, and verifies that all software modifications meet established SOPs and security guidelines.
• Maintains help desk tickets related to portal access and coordinates with vendors to ensure the delivery of essential software licenses and components.
• Drafts and maintains portal support documentation for Special Operations infrastructure in the Pacific.
• Prepares Technical Status Reports for senior review and monitors the status of ongoing software repairs at regional mission-support sites.
• Aids in identifying technical development gaps and recommends priority resource allocations to sustain theater portal readiness.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of position-relevant experience.
• Demonstrated ability to draft technical software documentation and follow established SOPs.

Preferred Qualifications

• 7+ years of position-relevant experience.
• CompTIA Security+ or equivalent IAT Level II certification.
• Experience using automated service desk management systems or specialized portal development tools.

Physical Requirements

• The person in this position must be able to remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.