Port Service Sales Manager - Kearny, NJ
Konecranes · Kearny, NJ · 1 mo ago
HybridFull-time
We need to output HTML fragment with sections: About the role? The posting includes description: "At Konecranes, we believe..." that's about company culture. Could be "About the role" or "About the company". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only if posting has real specific content. We have responsibilities list, qualifications, benefits, schedule (travel requirement). No explicit Pay. So we should not include Pay section. Benefits we have details. Schedule we have "10-20% Regional travel requirement". That's schedule info. So include Schedule section.
We also have "Qualifications" includes Education, Experience, Other Requirements. Could combine into Qualifications section. Also maybe Skills? Could embed within Qualifications. But we can have Qualifications and maybe Skills separate if there is explicit skills list. There's "PC proficiency including CRM, SAP, Siebel, Outlook, Microsoft Word and Excel", "Ability to multi-task large volumes of inquiries by phone and email", "Ability to multitask between multiple customer requests", "Knowledge of SAP or equivalent business systems", "Excellent organizational and problem-solving skills", "Positive attitude and true willingness to help our customers". Those are skills. Could put them under Skills section. But we can also include them under Qualifications. The instruction: prefer a few substantive sections over many thin ones. So maybe combine Education, Experience, Other Requirements into Qualifications, and put skills under Qualifications as well. Or we could have Qualifications and Skills separate but that may be thin. Let's do Qualifications (includes education, experience, other requirements) and Skills (list of abilities). But we need to ensure we don't create thin sections. Skills list is substantive enough.
We also have "About the role" maybe we can include a short paragraph about role from the job description intro: "At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name..." That's more about company culture. Could be "About the role" or "About the company". The instruction says use headings like About the role. We'll include About the role with that paragraph.
Responsibilities: we have a big list of duties. We'll put under
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only if posting has real specific content. We have responsibilities list, qualifications, benefits, schedule (travel requirement). No explicit Pay. So we should not include Pay section. Benefits we have details. Schedule we have "10-20% Regional travel requirement". That's schedule info. So include Schedule section.
We also have "Qualifications" includes Education, Experience, Other Requirements. Could combine into Qualifications section. Also maybe Skills? Could embed within Qualifications. But we can have Qualifications and maybe Skills separate if there is explicit skills list. There's "PC proficiency including CRM, SAP, Siebel, Outlook, Microsoft Word and Excel", "Ability to multi-task large volumes of inquiries by phone and email", "Ability to multitask between multiple customer requests", "Knowledge of SAP or equivalent business systems", "Excellent organizational and problem-solving skills", "Positive attitude and true willingness to help our customers". Those are skills. Could put them under Skills section. But we can also include them under Qualifications. The instruction: prefer a few substantive sections over many thin ones. So maybe combine Education, Experience, Other Requirements into Qualifications, and put skills under Qualifications as well. Or we could have Qualifications and Skills separate but that may be thin. Let's do Qualifications (includes education, experience, other requirements) and Skills (list of abilities). But we need to ensure we don't create thin sections. Skills list is substantive enough.
We also have "About the role" maybe we can include a short paragraph about role from the job description intro: "At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name..." That's more about company culture. Could be "About the role" or "About the company". The instruction says use headings like About the role. We'll include About the role with that paragraph.
Responsibilities: we have a big list of duties. We'll put under Responsibilities
with - each.
Qualifications: Education, Experience, Other Requirements. We'll put under
Qualifications
with maybe - for each bullet? Could also use
for prose. But we have list items. Use
- .
Skills: list of abilities. Use
- .
Benefits: list of benefits. Use
- .
Schedule: travel requirement. Could be
10-20% Regional travel requirement
.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, equal opportunity, legal, etc. Also remove "Konecranes moves what matters..." paragraph? That's company description but maybe considered boilerplate? It's substantive about company but could be considered "About the company". Might keep as part of About the role? But we already have About the role paragraph. The later paragraph about Konecranes being global leader could be considered company overview; maybe we can include in About the role as additional prose. However instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The global leader paragraph is not boilerplate; it's descriptive. Could keep as part of About the role.
We need to preserve ALL substantive information; do not invent or summarize away detail. So we must include all responsibilities, qualifications, benefits, schedule, etc.
Let's extract responsibilities list exactly as given (bullet points). We'll need to convert each bullet starting with "·" into - . Ensure we keep the text.
Responsibilities bullets:
- Developing and sustaining solid relationships with key clients.
- Addressing and resolving key clients’ complaints.
- Develop Advanced Services for Customer Support
- Acting as the main point of contact between key clients and internal teams.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Responsible for understanding the procurement of basic parts on service jobs, completing the proper purchase orders and developing a goodworking knowledge of local vendors and vendor stocked parts. If the job permits or the situation warrants, all the ordering of parts for jobsshould be done by the technician servicing the account and this time should be billed to the project
- Collect and analyze data to prepare predictive maintenance recommendations.
- Assemble quotations using company trained methods., follow up with prospects, pursue and receive orders.
- Follow up on all unclosed quotes with customer visits, adding notes in the CRM with pertinent information to help close the sale, or gain anunderstanding as to what can be done differently if the sale was lost.
- Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support isprovided.
- Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives.
- Parts inventory receiving and delivery to area customers
- Provide daily supervision & support for site-based Inspector/ Technicians with guidance from the Service Manager and/or Supervisor orhigher-level management.
- Ensure the completion of all required paperwork and documentation a professional, accurate, neat, and legible manner in accordance withestablished guidelines.
- Other duties as assigned by Manager
- Define material requirements for each service request, both planned and on-call.
- Arrange sub-contracted services and equipment, including rentals.
- Process Purchase Requests through the system using established guidelines.
- Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.
- Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.
- Perform invoicing preparation on a daily basis to meet company standards and continuously maintain the open orders report ensuring that theopen orders report reflects the current status of active service work.
- Generate service requests (SR) and work packages (WP) and assign to field operatives.
- Review job costs such as labor, expenses, and materials. Review charge lines of completed work before sending to invoice. Maintain theservice schedule for all sold work.
- Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Anyunresolved issues should be quickly elevated to the next level of management for prompt resolution.
- Provide leadership in safe work practices by participating in monthly safety meetings and when necessary, delivering the meeting material.
- 10-20% Regional travel requirement
Note: The travel requirement appears also as a bullet but we will treat as schedule separate. However it's also in responsibilities list. We could keep it there but also schedule section. To avoid duplication, maybe we keep it only in Schedule section and remove from responsibilities. But instruction: preserve ALL substantive information; we can keep it in both places? Might be duplication. Better to keep it under Schedule and remove from responsibilities to avoid duplicate. However the bullet list includes it; if we remove, we might be losing info from responsibilities section. But we can keep it in responsibilities and also have schedule section referencing same info; that would be duplication. The instruction says remove duplicated lines. So we should not duplicate. So we should keep travel requirement only once. Where does it fit best? It's under responsibilities list but also schedule. Since schedule section is specifically for schedule info, we can move it there and remove from responsibilities list. That avoids duplication.
Thus responsibilities list will exclude the travel bullet.
Now Qualifications: Education, Experience, Other Requirements.
Education bullet: "4 Year College Degree Required or equivalent experience. Knowledge of customer service and inside sales principles preferred."
Experience bullet: "Qualified candidates should have at least 5 years of inside/outside technical sales and/or management experience. Deep knowledge on Straddle Carriers as well as terminal and ports operations needed."
Other Requirements bullets:
- Clean driving record.
- PC proficiency including CRM, SAP, Siebel, Outlook, Microsoft Word and Excel
- Ability to multi-task large volumes of inquiries by phone and email
- Ability to multitask between multiple customer requests
- Knowledge of SAP or equivalent business systems
- Excellent organizational and problem-solving skills
- Positive attitude and true willingness to help our customers
We could split Other Requirements into Qualifications and Skills. But we already have PC proficiency etc. Those are skills. Let's create Skills section for those ability/skill bullets. Qualifications will contain Education and Experience only. Then Skills section will contain the rest.
Thus:
Qualifications
- 4 Year College Degree Required or equivalent experience. Knowledge of customer service and inside sales principles preferred.
- Qualified candidates should have at least 5 years of inside/outside technical sales and/or management experience. Deep knowledge on Straddle Carriers as well as terminal and ports operations needed.
Skills
- Clean driving record.
- PC proficiency including CRM, SAP, Siebel, Outlook, Microsoft Word and Excel
- Ability to multi-task large volumes of inquiries by phone and email
- Ability to multitask between multiple customer requests
- Knowledge of SAP or equivalent business systems
- Excellent organizational and problem-solving skills
- Positive attitude and true willingness to help our customers
Benefits: list: "Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!" Also vacation details, sick leave, holidays. We'll break into items.
Benefits bullets:
- Medical Plan
- Dental
- Vision
- 401k plan with a match from day one
- identity theft protection
- accident insurance
- travel insurance
- Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
- Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
- Holidays: 10 paid holidays per year
- and so much more! (maybe we keep as generic but it's vague; could omit as filler? It's "and so much more!" which is vague; maybe we keep but it's not specific. Might be considered filler. Better to omit vague phrase. We'll keep the specific items.
Schedule: "10-20% Regional travel requirement"
Now About the role: we need a paragraph summarizing role? The initial paragraph about Konecranes culture could be used. Also there is a description: "Job Description POSITION TITLE: Key Asset Manager REPORTS TO: Sales Director". We should not repeat job title as heading, but we can include that info in a short paragraph: "Reports to Sales Director." Also we have the initial culture paragraph. Let's combine: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. The Key Asset Manager reports to the Sales Director.
We also have later paragraph about Konecranes global leader etc. Could be included as additional prose under About the role. Let's add: Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries,
Qualifications
with maybe- for each bullet? Could also use
for prose. But we have list items. Use
- .
Skills: list of abilities. Use
- .
Benefits: list of benefits. Use
- .
Schedule: travel requirement. Could be
10-20% Regional travel requirement
. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, equal opportunity, legal, etc. Also remove "Konecranes moves what matters..." paragraph? That's company description but maybe considered boilerplate? It's substantive about company but could be considered "About the company". Might keep as part of About the role? But we already have About the role paragraph. The later paragraph about Konecranes being global leader could be considered company overview; maybe we can include in About the role as additional prose. However instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The global leader paragraph is not boilerplate; it's descriptive. Could keep as part of About the role. We need to preserve ALL substantive information; do not invent or summarize away detail. So we must include all responsibilities, qualifications, benefits, schedule, etc. Let's extract responsibilities list exactly as given (bullet points). We'll need to convert each bullet starting with "·" into - . Ensure we keep the text.
Responsibilities bullets:
- Developing and sustaining solid relationships with key clients.
- Addressing and resolving key clients’ complaints.
- Develop Advanced Services for Customer Support
- Acting as the main point of contact between key clients and internal teams.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Responsible for understanding the procurement of basic parts on service jobs, completing the proper purchase orders and developing a goodworking knowledge of local vendors and vendor stocked parts. If the job permits or the situation warrants, all the ordering of parts for jobsshould be done by the technician servicing the account and this time should be billed to the project
- Collect and analyze data to prepare predictive maintenance recommendations.
- Assemble quotations using company trained methods., follow up with prospects, pursue and receive orders.
- Follow up on all unclosed quotes with customer visits, adding notes in the CRM with pertinent information to help close the sale, or gain anunderstanding as to what can be done differently if the sale was lost.
- Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support isprovided.
- Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives.
- Parts inventory receiving and delivery to area customers
- Provide daily supervision & support for site-based Inspector/ Technicians with guidance from the Service Manager and/or Supervisor orhigher-level management.
- Ensure the completion of all required paperwork and documentation a professional, accurate, neat, and legible manner in accordance withestablished guidelines.
- Other duties as assigned by Manager
- Define material requirements for each service request, both planned and on-call.
- Arrange sub-contracted services and equipment, including rentals.
- Process Purchase Requests through the system using established guidelines.
- Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.
- Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.
- Perform invoicing preparation on a daily basis to meet company standards and continuously maintain the open orders report ensuring that theopen orders report reflects the current status of active service work.
- Generate service requests (SR) and work packages (WP) and assign to field operatives.
- Review job costs such as labor, expenses, and materials. Review charge lines of completed work before sending to invoice. Maintain theservice schedule for all sold work.
- Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Anyunresolved issues should be quickly elevated to the next level of management for prompt resolution.
- Provide leadership in safe work practices by participating in monthly safety meetings and when necessary, delivering the meeting material.
- 10-20% Regional travel requirement
Note: The travel requirement appears also as a bullet but we will treat as schedule separate. However it's also in responsibilities list. We could keep it there but also schedule section. To avoid duplication, maybe we keep it only in Schedule section and remove from responsibilities. But instruction: preserve ALL substantive information; we can keep it in both places? Might be duplication. Better to keep it under Schedule and remove from responsibilities to avoid duplicate. However the bullet list includes it; if we remove, we might be losing info from responsibilities section. But we can keep it in responsibilities and also have schedule section referencing same info; that would be duplication. The instruction says remove duplicated lines. So we should not duplicate. So we should keep travel requirement only once. Where does it fit best? It's under responsibilities list but also schedule. Since schedule section is specifically for schedule info, we can move it there and remove from responsibilities list. That avoids duplication.
Thus responsibilities list will exclude the travel bullet.
Now Qualifications: Education, Experience, Other Requirements.
Education bullet: "4 Year College Degree Required or equivalent experience. Knowledge of customer service and inside sales principles preferred."
Experience bullet: "Qualified candidates should have at least 5 years of inside/outside technical sales and/or management experience. Deep knowledge on Straddle Carriers as well as terminal and ports operations needed."
Other Requirements bullets:
- Clean driving record.
- PC proficiency including CRM, SAP, Siebel, Outlook, Microsoft Word and Excel
- Ability to multi-task large volumes of inquiries by phone and email
- Ability to multitask between multiple customer requests
- Knowledge of SAP or equivalent business systems
- Excellent organizational and problem-solving skills
- Positive attitude and true willingness to help our customers
We could split Other Requirements into Qualifications and Skills. But we already have PC proficiency etc. Those are skills. Let's create Skills section for those ability/skill bullets. Qualifications will contain Education and Experience only. Then Skills section will contain the rest.
Thus:
Qualifications
- 4 Year College Degree Required or equivalent experience. Knowledge of customer service and inside sales principles preferred.
- Qualified candidates should have at least 5 years of inside/outside technical sales and/or management experience. Deep knowledge on Straddle Carriers as well as terminal and ports operations needed.
Skills
- Clean driving record.
- PC proficiency including CRM, SAP, Siebel, Outlook, Microsoft Word and Excel
- Ability to multi-task large volumes of inquiries by phone and email
- Ability to multitask between multiple customer requests
- Knowledge of SAP or equivalent business systems
- Excellent organizational and problem-solving skills
- Positive attitude and true willingness to help our customers
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. The Key Asset Manager reports to the Sales Director.
We also have later paragraph about Konecranes global leader etc. Could be included as additional prose under About the role. Let's add:Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries,
- .
Schedule: travel requirement. Could be
- .
Benefits: list of benefits. Use
- .
Skills: list of abilities. Use