Port Ambassador

City Experiences, part of the Hornblower Group, delivers amazing experiences on land and water. With a 40-year track record and a portfolio of over 25 brands, we welcome upwards of 30 million guests annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this opportunity may be for you.

About the role

The Port Ambassador drives commercial opportunities at the ticket booth and surrounding high-foot-traffic areas. The primary goal is to increase on-site ticket sales, merchandise sales, and other partner opportunities.

Responsibilities

• Generate walk-up sales both in front of the ticket booth and in nearby high-traffic areas.
• Persuade guests to purchase tickets, merchandise, and other available products.
• Quickly recover from rejection, engaging as many potential guests as possible.
• Upsell clients to higher-value items, including those who have already made a purchase.
• Run and deliver sales reports to your supervisor for commission processing after each shift.
• Assist ticket booth staff in maintaining the appearance of the ticket booth.
• Maintain proper dress attire, including wearing selling merchandise to attract guests.
• Make eye contact with potential guests and maintain composure while pushing for the sale.
• Address guests by name and recognize special occasions.
• Explain products, services, and prices, and answer customer questions.
• Collect outstanding balances for reservations and payment vouchers from third parties.
• Perform additional job duties as assigned.

Requirements

• High school diploma or equivalency is required.
• Minimum of 1 year of customer service experience in a direct selling role.
• Previous sales experience preferred, especially in a B2C setting.
• Cash handling experience preferred.
• Must meet minimum state age requirements.
• Strong customer service, organization, and interpersonal skills.
• Ability to maintain high organization, attention to detail, and meet deadlines.
• Handle multiple tasks or projects simultaneously.
• Establish and maintain effective working relationships.
• Listen effectively, assess situations, determine relevant issues, and suggest solutions.
• Working knowledge of computer skills, including proficiency with Microsoft Office Suite.
• Effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Availability to work nights, weekends, and all major holidays.

The RESPECT Service System embodies our mission, vision, values, and operating principles, driving us to achieve our goal of becoming a global experiences and transportation leader.