POPULATION HEALTH - REFERRAL COORDINATOR

Duties And Responsibilities

• Consults with Population Health analyst on member utilization and cost data concerning specialists referrals, pharmacy and chronic illness.
• Meet with patient’s in-person, via e-mail or via phone to obtain scheduling and related information for referral.
• Schedules referral appointments to include all specialist appointments, surgical appointments, special study appointments, etc.
• Schedules urgent appointments at the direction of the provider.
• Confirm appointments with patients, including any special instructions for the appointment as well as ensuring transportation and/or interpreters are scheduled for the patients, if necessary.
• Verify necessary information and records in the medical record. Ensure the patient’s medical record and any diagnostic tests are received and/or sent to specialist’s office prior to appointment.
• Communicate with providers, medical assistants, admissions staff, and patient financial counselors on any changes or updates to information previously received.
• Follow up on post referral appointment correspondence with providers, medical assistants, admissions staff, patient financial counselors and patients regarding results, lab or clinic notes and charts.
• Provide support to office personnel in the performance of their duties; perform similar and incidental duties as assigned by supervisor.
• Answers inquiries regarding patient appointments.
• Maintain patient confidentiality at all times and follow HIPAA.

Qualifications

• Education/Certification: High school diploma or general education degree (GED). Basic course in medical terminology/anatomy preferred.
• Experience: Minimum of one year related experience necessary in order to gain knowledge of scheduling processes and procedures. Minimum one year customer service experience preferred. Minimum six months experience in a medical clinic preferred or sufficient additional education.