Pool Server - Mountain Shadows

About the Role

As a Pool Server at Mountain Shadows Resort, you will be responsible for delivering exceptional dining service to guests at the pool area. This role requires a thorough understanding of proper service etiquette, menu knowledge, and the ability to work efficiently in an outdoor environment. You will be part of a professional team that values service excellence and supports individual career development within Pyramid Global Hospitality's People First Culture.

Responsibilities

• Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout guests' dining experience
• Offer misting service and towels to guests
• Greet guests within one minute of seating with ice water and take beverage orders
• Service items from a limited menu, ordered through the micros system and picked up from the Pool Kitchen
• Know all menu items including ingredients, preparation, required condiments, and specific service
• Have a strong working knowledge of the micros ordering system and other check processing procedures
• Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages
• Know all spirited beverages available including ingredients, garnish, and specific service
• Have a strong knowledge of the resort dining room menus and hours of operation
• Obtain service reports from micros system and finalize all transactions
• Complete requisition for all required paper goods, beverage supplies, and perishable items
• Prepare drinks and garnish to standard recipes
• Ensure all pool tables, chairs, and cabanas in service are clean and orderly
• Maintain cleanliness of tables and chairs throughout the service period
• Pick up litter around service and guest areas when necessary
• Remove empty glassware and dirty dishware promptly
• After guests depart, remove dirty dishware, wipe, and reset tables
• Keep cigarette pails clean and free of butts
• Check side duty list for opening and closing procedures
• Be familiar with emergency safety measures including CPR, the Heimlich Maneuver, and fire evacuation procedures
• Determine gratuity distribution according to set department standards
• Attend all scheduled staff meetings and supplemental training sessions
• Obtain completed checks from micros and present to guests
• Finalize checks in the system according to method of settlement
• Professionally service guests poolside without assistance during typical service demand

Qualifications

• Previous food and beverage experience preferred
• Excellent physical condition to lift moderate weights and remain on feet for prolonged periods
• Ability to carry food and beverages safely and professionally
• Able to work outdoors in inclement weather when necessary
• Works well under pressure
• Can handle hot plates and equipment
• Sincere desire to provide the utmost in guest service
• Solid interpersonal and communication skills
• Pleasant personality to effectively deal with guest questions and service
• Strong attention to detail
• Well-groomed appearance according to company standards
• Must be at least 21 years of age
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required
• Must have completed County & State Liquor training
• Must possess a Certified Food Handlers card, registered with Maricopa County, to be kept on file
• Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook
• Appearance must always be neat, clean, and professional
• Name badge and proper uniform must be worn at all times