Pool Server

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the location

A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

About The Role

The Pool Server provides exceptional quality and service to Pool guests. In this role, you will be tasked with accommodating guests' needs by providing exceptional knowledge of food & beverage menu items as well as all pool amenities and services.

Responsibilities

• Retrieve, stock, restock, and drop off towels, juices, fruits, and other items or amenities needed in the area to provide guests with a level of service in keeping with a Four Seasons outlet of operation.
• Set up, relocate and maintain all pool deck equipment.
• Upon greeting, ascertain guest/resident/apartment guest name, room number, time of arrival and chaise/table number and record on the daily log sheet.
• Assist guests and residents in seating, offering towels, and informing them of amenities, hotel information and food and beverage service; offer cold towels, water mists and glasses of water.
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Assist in cleaning the pool, Jacuzzi, deck and tiles.

Requirements

• An outgoing personality and a can-do approach to an assigned task.
• High level of understanding and knowledge of food and cocktails.
• Six months food and beverage experience in a luxury setting preferred.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Schedule

This is a full-time position. Flexible schedule expected as shifts could include mornings, evenings, weekends and holidays.